Customer Success Manager

Posted 2024-11-19

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

💸 Salary: 75000 - 90000 USD per year

🔍 Industry: Communications platform industry

🏢 Company: Volt

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementBusiness DevelopmentPeople ManagementProject CoordinationCross-functional Team LeadershipBusiness developmentGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Requirements:

Bachelor’s degree in Business, Marketing, or a related field.
5+ years of experience in Customer Success, Account Management, or a similar role within the SaaS industry.
Proven track record of executing against significant revenue targets.
Ability to lead and communicate cross-functionally.
Excellent communication and interpersonal skills.
Technical aptitude for understanding complex information.
Proactive problem-solving skills and analytical mindset.
Ability to manage multiple customer accounts and projects.
Experience with Customer Success software and CRM tools is a plus.

Responsibilities:

Drive meaningful revenue growth across existing customer base.
Develop and maintain strong customer relationships.
Manage forecasting and tracking of customer growth.
Onboard new customers and facilitate adoption of SaaS products.
Create systems for customer feedback and product improvement.
Develop churn reduction tactics to maximize customer lifetime value.
Build measurable KPIs for account management activities.
Ensure proactive identification of at-risk customers.
Anticipate and strategize for potential roadblocks in customer growth.
Collaborate with internal teams to advocate for customers.

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Customer Success Manager

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