Customer Success Manager

Posted 3 months agoInactiveViewed

View full description

💎 Seniority level: Manager, 5+ years

📍 Location: United States, Canada

🔍 Industry: Insurance, medical, legal

🏢 Company: Wisedocs AI

⏳ Experience: 5+ years

🪄 Skills: AgileData AnalysisJiraProduct DevelopmentStrategyCommunication SkillsCollaborationCross-functional collaboration

Requirements:

5+ years experience with Enterprise size clients, ideally in a B2B SaaS environment.
Relevant industry experience preferred.
Experience with Hubspot/CRM and ticketing systems like Jira.
Working knowledge of medical documentation and terminology.
Prior experience in managing a diverse client portfolio with outstanding customer service results.
Must be able and willing to travel within the US and Canada.
Exceptional organizational, presentation, and communication skills.
Technical proficiency and ability to explain complex concepts to end users.

Responsibilities:

Onboarding and training customers to ensure smooth adoption of products.
Managing account relationships and addressing customer concerns throughout their lifecycle.
Analyzing customer data to identify trends and opportunities for improvement.
Collaborating with various teams to advocate for the customer's needs.
Identifying customer health and implementing strategies to retain and expand customer relationships.

Apply

Related Jobs

Apply

🔥 Customer Success Manager - Enterprise

Posted about 13 hours ago

📍 United States, Canada

🧭 Full-Time

💸 110000.0 - 120000.0 USD per year

🔍 Customer Success

🏢 Company: Amper👥 11-50 CRM Advertising Marketing Graphic Design

🔧 Requirements

5+ years in Customer Success or Account Management
Experience with enterprise or large strategic customers
Strong analytical and relationship management skills

💡 Responsibilities

Serve as main contact for enterprise customers
Drive onboarding, training, and adoption
Own metrics like churn and gross retention rate

Data AnalysisAccount ManagementCross-functional collaborationRelationship managementCustomer Success

Posted about 13 hours ago

Apply

🔥 Enterprise Customer Success Manager

Posted 2 days ago

📍 United States

🧭 Full-Time

💸 90000.0 - 115000.0 USD per year

🔍 B2B SaaS

🏢 Company: CompScience👥 11-50💰 $10,000,000 Series A over 1 year agoArtificial Intelligence (AI)Computer Vision Industrial Internet of Things Machine Learning InsurTech Insurance Commercial Insurance Software

🔧 Requirements

Bachelor's degree in business or related field
8+ years in Customer Success or related roles
Experience with customers in the 1M+ ARR range
Excellent communication and presentation skills
Proficiency in CRM software (HubSpot, Salesforce)

💡 Responsibilities

Develop tailored account strategies for enterprise accounts
Lead the customer onboarding process
Build strong relationships with clients and brokers
Collaborate with cross-functional teams for improvement
Identify initiatives to enhance products and services

Data AnalysisAccount ManagementStrategic thinkingCustomer Success

Posted 2 days ago

Apply

🔥 Customer Success Manager

Posted 2 days ago

📍 United States

🧭 Full-Time

💸 70000.0 - 115000.0 USD per year

🔍 B2B SaaS

🔧 Requirements

Bachelor's degree in business, marketing, communications, or related field required.
+7 years of experience in Customer Success, Account Management, or related roles, preferably in a B2B SaaS environment.
Excellent communication and presentation skills, with the ability to articulate complex ideas and drive action
Strategic thinker with the ability to analyze data, identify trends, and develop actionable insights and recommendations.
Experience working across cross-functional teams and collaborating to achieve common goals.
Ability to work in a fast-paced environment and manage multiple priorities simultaneously
Proficiency in CRM software (e.g., HubSpot, Salesforce) and other relevant tools for managing customer relationships.

💡 Responsibilities

Create and Execute Strategic Plans for Key Accounts
Lead and Streamline the Onboarding Process
Build Strong, Trusted Relationships with Clients & Brokers
Refine and Scale Customer Success Processes
Collaborate Across Teams to Drive Continuous Improvement

Project ManagementData AnalysisCross-functional Team LeadershipCommunication SkillsCustomer serviceAccount ManagementClient relationship managementRelationship managementStrategic thinkingCRMCustomer SuccessSaaS

Posted 2 days ago

Apply

🔥 Sr. Customer Success Manager

Posted 3 days ago

📍 United States, Canada

🧭 Full-Time

🔍 SaaS

🏢 Company: Zapier👥 501-1000💰 Secondary Market almost 4 years ago🫂 Last layoff over 1 year agoBusiness Process Automation (BPA)Cloud Computing SaaS Data Integration Software

🔧 Requirements

5+ years experience in SaaS or Tech industry
3+ years in Customer Success or Account Management roles
Experience in data gathering, analysis, and reporting

💡 Responsibilities

Independently manage 50+ customer accounts
Provide ongoing guidance and identify new use cases
Implement processes to monitor customer health metrics

Data AnalysisProblem SolvingWritten communicationVerbal communicationCross-functional collaborationCustomer SuccessSaaS

Posted 3 days ago

Apply

🔥 Customer Success Manager

Posted 3 days ago

📍 United States, Canada

🧭 Full-Time

💸 125000.0 - 140000.0 USD per year

🔍 Contract Lifecycle Management

🏢 Company: Ironclad

🔧 Requirements

3+ years of experience in customer-facing roles
Expertise in supporting large-scale technology solutions
Strong presentation and communication skills
Familiarity with Contract Lifecycle Management
Proven ability to navigate organizational dynamics

💡 Responsibilities

Align strategies to achieve customer goals
Monitor customer health and business goals
Lead complex customer conversations
Build and manage relationships across a large portfolio
Provide guidance on platform functionality
Conduct Business Reviews with stakeholders
Identify opportunities to improve Success processes

Communication SkillsPresentation skillsRelationship managementStakeholder managementTechnical supportCustomer SuccessSaaS

Posted 3 days ago

Apply

🔥 Customer Success Manager, AEC (Architecture, Engineering & Construction) | Gestionnaire de la réussite des clients, AIC (architecture, ingénierie et construction)

Posted 3 days ago

📍 Canada

🧭 Full-Time

🔍 AEC (Architecture, Engineering & Construction)

🏢 Company: Esri Canada

🔧 Requirements

5 years’ direct experience working with AEC firms and or GIS companies in sales, consulting, or business development role.
Proven success in working closely with both technical teams (e.g., GIS specialists, AutoCAD technologist, Engineers) and customer stakeholders to ensure alignment and project success.
Sound understanding of the use of GIS in AEC practices.
Strong knowledge and experience with current Esri Enterprise software offerings in the areas of desktop, server and online/web technologies.
Strong problem-solving skills combined with the ability to develop and present innovative ideas and conceptualize new approaches and solutions to customer business problems.
Strong knowledge of how GIS integrates with typical AEC workflows, including design, construction, operation, and asset management processes, to provide solutions that optimize customer outcomes.
Prior experience with customer/account management. Ability to interact with client teams at various levels of technical and non-technical depth, particularly at the executive / senior leadership level.
University Degree and or College Diploma in a related field of study such as planning, architecture, engineer, construction, or environmental management.
Working knowledge of standard industry products including AutoCAD, Civil3D, Autodesk Construction Cloud (ACC), BIM360, and Revit.
A familiarity with InfraWorks, Bentley MicroStation, ProjectWise, BlueBeam Revu, and Hexagon CADWorx®.

💡 Responsibilities

Establish a trusted strategic advisor relationship with customers to drive strategic value.
Work with key customers to establish critical goals, key performance indicators and aid the customer in achieving their goals and overall vision through development of a Customer Success Strategy, including a multi-year roadmap.
Identify, document and communicate key software feature enhancement requests on behalf of key customers.
Identify and recommend the best use of GIS and locational intelligence within an organization to promote customer success and a ROI from their investment in Esri Canada solutions.
Assist in continuous improvement in refining client persona’s to strengthen the ideal target end users.
Develop and maintain product knowledge.
Help to identify and support the resolution of customer problems or issues and work with the appropriate Esri Canada teams to mitigate or resolve them.
Work with and support Account Managers and Inside Sales team to strengthen client relationship and trust.
Support Account Managers and Inside Sales team with sales calls, new sales programs to foster increased revenues.
Work closely with Esri Product team as well as Industry Managers to understand product functionality, limitations and future roadmap.
Conduct regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for additional value through Esri's products and services.
Lead the onboarding process for new clients, ensuring they understand how to effectively use Esri’s solutions to achieve their specific AEC-related goals.
Proactively drive renewals and expand the adoption of Esri products within existing accounts by identifying opportunities for upselling and cross-selling additional services or solutions.
Support the development of technical proposals, RF(x)’s, SOW’s, and implementation plans as needed working with the Professional Services team.

Communication SkillsCustomer servicePresentation skillsWritten communicationAccount ManagementClient relationship managementSales experienceCustomer supportCustomer SuccessEnglish communication

Posted 3 days ago

Apply

🔥 Customer Success Manager (SMB)

Posted 3 days ago

📍 United States, Canada

🧭 Full-Time

🔍 Science Communication

🏢 Company: BioRender👥 101-250💰 $15,319,133 Series A almost 2 years agoLife Science Graphic Design Software

🔧 Requirements

1-2 years of experience in a customer success or account management role
Experience with Customer Success metrics - Retention, Expansion and CSQL’s
BSc. or Masters in the Life Sciences or relevant Experience in science knowledge translation
Strong communication skills, interpersonal skills and attention to detail
Excellent organizational skills and ability to manage and prioritize multiple projects

💡 Responsibilities

Proactively reach out to clients & decision makers to position yourself as a trusted and strategic partner.
Deliver value that delights our users to drive engagement, encourage renewal of annual subscription and identify revenue growth opportunities.
Provide personalized training to clients by delivering webinars specializing in science communication topics
Speak to new and existing users of our platform to showcase new features
Connect with various internal teams to ensure the customers’ needs are being fulfilled, contribute to the product, and assist other teams
Cultivate customer advocates, understand user-critical use cases for product feedback, engage with customers for speaking opportunities and run marketing activities

Communication SkillsCustomer serviceOrganizational skillsInterpersonal skillsAccount ManagementTrainingClient relationship managementCustomer SuccessSaaS

Posted 3 days ago

Apply

🔥 Customer Success Manager

Posted 3 days ago

📍 United States, Canada

🧭 Full-Time

🔍 SaaS, Digital Content

🏢 Company: Blinkist👥 101-250💰 $18,800,000 Series C over 6 years agoEducation Reading Apps Mobile Apps Books

🔧 Requirements

3+ years experience in customer success roles
Excellent written and oral communication skills
Experience with Learning & Development or Talent Development teams

💡 Responsibilities

Develop and nurture relationships with enterprise accounts
Collaborate with customers to build strategic success plans
Analyze product usage data to improve adoption and reduce churn

Data AnalysisCommunication SkillsProblem SolvingData visualizationCustomer SuccessSaaS

Posted 3 days ago

Apply

🔥 Customer Success Manager - East

Posted 4 days ago

📍 United States

🧭 Full-Time

💸 120000.0 - 160000.0 USD per year

🔍 SaaS

🏢 Company: Dagster Labs👥 11-50💰 $33,000,000 Series B over 1 year agoCloud Data Services Big Data Software

🔧 Requirements

3-5 years experience in a customer success or account management role, preferably within the SaaS industry
Excellent communication skills, both written and verbal, with the ability to effectively communicate technical information to non-technical stakeholders
Strong analytical skills and ability to use data to identify trends and drive decision-making
Ability to manage multiple priorities and work effectively in a fast-paced environment

💡 Responsibilities

Onboarding new customers and ensuring a positive initial experience with the product
Providing ongoing support to customers through various channels to ensure their success with the product
Analyzing customer data and metrics to identify trends and proactively address issues before they become problems
Collaborating with sales and product teams to identify upsell and cross-sell opportunities, and to communicate customer feedback for product improvement.

Data AnalysisCommunication SkillsAnalytical SkillsCustomer serviceAccount ManagementClient relationship managementCross-functional collaborationRelationship managementData visualizationCustomer supportCustomer SuccessSaaS

Posted 4 days ago

Apply

🔥 Customer Success Manager

Posted 4 days ago

📍 US

🧭 Full-Time

💸 100000.0 - 150000.0 USD per year

🔍 SaaS

🏢 Company: Common Room

🔧 Requirements

5+ years of relevant work experience in a customer-facing customer success, account management or strategic consulting roles.
Strong communication and interpersonal skills that inspire both our clients and your teammates, and the ability to convey concepts to both technical and non-technical audiences.
Strategic thinker with the ability to understand clients' business challenges and proactively identify opportunities for value creation.
Proven experience in driving customer retention and expansion.
Thrive in a fast-paced environment and enjoy building processes from the ground up.
Experience working with Salesforce and other CRM or GTM systems.
Experience in SaaS, technology, or software industries is preferred.

💡 Responsibilities

Build and nurture strong relationships with key clients, acting as their primary point of contact for strategic guidance and support.
Oversee timely contract renewals and negotiations, and identify upsell opportunities based on customers evolving needs and our product offerings.
Partner with key stakeholders and executives on how best to achieve their business goals, and remove roadblocks where necessary; this can range from product adoption, workflow mapping, community consulting, integration audits, and/or capturing product feedback
Collaborate with clients to develop tailored account plans, including milestones, objectives, and success metrics, while continuously monitoring progress and adjusting strategies as needed.
Proactively identify potential risks to customer satisfaction and retention, and develop mitigation plans to address issues before they impact the client's success.
Represent the voice of the customer to provide insights to the product and development teams, contributing to continuous improvement and innovation.
Collaborate with sales, marketing, product, and support teams to ensure a cohesive and unified approach to the customer experience.

SalesforceCommunication SkillsCustomer serviceAccount ManagementClient relationship managementRelationship managementStakeholder managementStrategic thinkingCRMCustomer SuccessSaaS

Posted 4 days ago

Apply