Customer Success Manager

Posted 2024-11-07

View full description

💎 Seniority level: Manager, 5+ years

📍 Location: United States, Canada

🔍 Industry: Insurance, medical, legal

🏢 Company: Wisedocs AI

⏳ Experience: 5+ years

🪄 Skills: AgileData AnalysisJiraProduct DevelopmentStrategyData analysisCommunication SkillsCollaboration

Requirements:

5+ years experience with Enterprise size clients, ideally in a B2B SaaS environment.
Relevant industry experience preferred.
Experience with Hubspot/CRM and ticketing systems like Jira.
Working knowledge of medical documentation and terminology.
Prior experience in managing a diverse client portfolio with outstanding customer service results.
Must be able and willing to travel within the US and Canada.
Exceptional organizational, presentation, and communication skills.
Technical proficiency and ability to explain complex concepts to end users.

Responsibilities:

Onboarding and training customers to ensure smooth adoption of products.
Managing account relationships and addressing customer concerns throughout their lifecycle.
Analyzing customer data to identify trends and opportunities for improvement.
Collaborating with various teams to advocate for the customer's needs.
Identifying customer health and implementing strategies to retain and expand customer relationships.

Apply

Related Jobs

Apply

🔥 Senior Retail Customer Success Manager

Posted 2024-11-21

📍 US

🧭 Full-Time

💸 130000 - 160000 USD per year

🔍 Retail AI solutions

🏢 Company: Focal Systems

Proven retail experience in brick & mortar grocery, supermarket, or big box.
Bachelor's degree or equivalent work experience.
Excellent communication, interpersonal, and listening skills.
Effective change management skills.
Willing and able to travel weekly to pilot sites.
Strategic thinking skills with high intellectual curiosity.
Startup mindset and work ethic.

Demonstrate measurable ROI to the customer.
Act as a strategic advisor to help define, implement, and adopt best practices.
Quantify improvements to current store operations enabled by automation solutions.
Monitor and analyze store performance to make proactive recommendations.
Translate pilot results into a wider rollout of solutions.
Drive change management and provide exceptional onboarding experience.
Address barriers and prioritize enhancement requests to shape product roadmap.
Strengthen customer engagement by traveling to stores within territory.

LeadershipProject ManagementProduct ManagementCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-21

Apply

🔥 Enterprise Customer Success Manager (Remote)

Posted 2024-11-21

📍 Florida, Georgia, Illinois, Massachusetts, North Carolina, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Tennessee, Texas, California, Colorado

🔍 Commodities

Minimum of 5 years working on Enterprise Accounts in a product-focused SaaS business.
Strong customer-centric approach and a highly organized mindset.
Familiarity with CRM data management systems, Salesforce preferred.
Experience in commodities or related sectors, and a keen ability to build relationships.
Strong technical proficiency, particularly in Excel, with knowledge of APIs beneficial.

Build and maintain strong long-term relationships with Fastmarkets' top 100 clients.
Act as a trusted partner to understand customer needs and align solutions.
Collaborate with Account Managers to identify opportunities for cross-selling and upselling.
Engage with key stakeholders to discuss goals for successful partnerships.
Analyze account usage data to mitigate risks and reduce churn.

SalesforceCommunication SkillsPresentation skillsCoaching

Posted 2024-11-21

Apply

🔥 Enterprise Customer Success Manager (Remote)

Posted 2024-11-21

📍 Florida, Georgia, Illinois, Massachusetts, North Carolina, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Tennessee, Texas, California, Colorado

🧭 Full-Time

🔍 Commodities

Minimum of 5 years working on Enterprise Accounts in a product-focused SaaS business.
Customer-centric with a highly organized mindset.
Experience with CRM data management systems; Salesforce knowledge is beneficial.
Commodities experience preferred; pricing or subscription agency background acceptable.
Strong relationship-building skills and high emotional intelligence.
Technical proficiency with Excel; knowledge of APIs beneficial.
Ability to visit clients and maintain exceptional communication skills.

Build and maintain relationships with top 100 clients.
Act as trusted advisor and understand customer needs.
Collaborate with Account Managers for account planning and reviews.
Identify opportunities for cross-selling and upselling.
Schedule meetings for account strategy alignment.
Monitor account risks and develop mitigation plans.
Create onboarding and adoption plans for users.
Provide training and ensure effective communication of product updates.

SalesforceCommunication SkillsPresentation skillsCoaching

Posted 2024-11-21

Apply

🔥 Enterprise Customer Success Manager (Remote)

Posted 2024-11-21

📍 Florida, Georgia, Illinois, Massachusetts, North Carolina, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Tennessee, Texas, California, Colorado

🧭 Full-Time

🔍 Global commodities

Minimum of 5 years working on Enterprise Accounts in a product-focused SaaS business.
Customer-centric approach with highly organized mindset.
Familiarity with CRM data management systems; Salesforce knowledge is beneficial.
Experience in commodities sector preferred, but other related fields accepted.
Strong interpersonal skills with high emotional intelligence.
Technical proficiency, especially in Excel; knowledge of APIs is a plus.
Excellent communication and presentation skills.

Build and maintain strong relationships with top 100 clients.
Support business growth by identifying cross-selling and upselling opportunities.
Visit clients to establish goals for a successful partnership.
Actively participate in account planning and strategy development.
Monitor account health and implement improvement plans.
Facilitate customer onboarding and provide necessary training.
Collaborate with various internal teams for a seamless customer experience.

SalesforceCommunication SkillsPresentation skillsCoaching

Posted 2024-11-21

Apply

🔥 Customer Success Manager, SMB

Posted 2024-11-21

📍 US and Canada

💸 63000 - 85000 USD per year

🔍 Cybersecurity

Minimum 1 year experience in a Customer Success role servicing customers at scale.
Strong communication skills over multiple platforms.
Experience guiding customers and translating technical terms.
Ability to synthesize and log findings accurately.
Passion for helping businesses be more productive with software.

Guide Teams and Business customers through established best practices.
Act as a customer champion to increase awareness of customer needs.
Support customer retention and drive adoption goals through proactive engagement.
Manage data and activity of customers in coordination with Onboarding and Account management teams.
Engage with customers during the annual renewal process to ensure satisfaction.
Identify cross-sell/upsell opportunities and involve customers in advocacy initiatives.
Contribute to team success through performance metrics.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-21

Apply

🔥 Sr. Customer Success Manager - Northeast

Posted 2024-11-21

📍 Northeastern US

🧭 Full-Time

🔍 Healthcare technology

Passionate about impacting acute and long-term post-acute care markets.
Experience in a customer-facing role within a SaaS/tech company.
Background in Healthcare Sales/Account Management/Customer Success, particularly in senior living.
Track record of sustaining and growing complex relationships.
Proficient communication and presentation skills.
Ability to work independently in a remote setting.
Expertise in data analysis with interpretation skills.
Bachelor's degree in a relevant field or equivalent experience.
Self-starter with a positive attitude and strong leadership abilities.
Experience with CRM tools like Salesforce and/or Gainsight.

Build and expand client relationships at various levels.
Understand market segments and contribute to cross-functional initiatives.
Develop joint customer success plans aligned with customer goals.
Facilitate Executive Business Reviews to align desired outcomes.
Act as a Trusted Advisor for strategic guidance and value.
Coordinate with internal teams for expansion and retention.
Identify sales opportunities alongside Account Executives.
Manage customer expectations and develop Save plans for at-risk accounts.
Onboard and mentor new team members.

LeadershipData AnalysisSalesforceStrategyData analysisCommunication SkillsCollaborationPresentation skillsDocumentation

Posted 2024-11-21

Apply

🔥 Customer Success Manager

Posted 2024-11-21

📍 United States

🧭 Full-Time

💸 105000 - 117000 USD per year

🔍 Risk Management

🏢 Company: LogicGate

3+ Years Experience in GRC or Risk Advisory.
1+ Years Experience in Customer Success, Solutions Engineering, or Professional Services roles.
Interest in supporting sales and commercial business development efforts.
Great people skills and the ability to understand the audience and tailor messages.
Ability to manage multiple accounts with strong organization and attention to detail.
A drive to learn and understand customers' problems and effectively communicate solutions.

Build and maintain customer relationships in order to drive product adoption, expansion, and customer advocacy.
Act as a trusted advisor by providing GRC subject-matter expertise and Risk Cloud product advice.
Lead the development of long-term success plans and drive executive alignment with customers.
Track customer health scores and engage unhealthy customers with solutions.
Collaborate cross-functionally with other teams throughout the customer journey.
Partner closely with Sales and Solution Engineering teams for expansion opportunities and customer retention.
Share feedback with Product and Development teams to influence the Risk Cloud product roadmap.

Attention to detailTime ManagementCompliance

Posted 2024-11-21

Apply

🔥 Customer Success Manager

Posted 2024-11-20

📍 United States

🔍 Life sciences and pharmaceutical industries

🏢 Company: Global Life Science Hub

Proven background in customer success or account management.
Ideally within the life sciences or pharmaceutical sector.
Strong communication and relationship-building abilities.
Excellent problem-solving skills.
Client-focused, proactive mindset, and passion for helping clients achieve success.

Act as the primary point of contact for internal accounts.
Deliver exceptional client experience and support.
Build strong, trust-based relationships and proactively address client needs.
Monitor account health, identify growth opportunities, and drive client satisfaction.
Collaborate with internal teams to deliver tailored solutions and meet client goals.

Business DevelopmentBusiness developmentCommunication SkillsCollaborationProblem SolvingCustomer serviceOrganizational skillsWritten communication

Posted 2024-11-20

Apply

🔥 Customer Success Manager - Agency

Posted 2024-11-20

📍 US

🧭 Full-Time

🔍 E-commerce

🏢 Company: Jungle Scout

5+ years of experience in customer success, account management, or a similar role at an Advertising Agency.
Expertise in areas like Amazon, advertising, e-commerce, or Walmart.
Strong focus on delivering value and positive experiences for clients.
Analytical thinking to assess client data and feedback.
Ability to build long-term client relationships.
Proactive problem-solving skills.
Excellent communication and collaboration skills.
Efficient time management for handling multiple client accounts.

Act as the primary point of contact for customer inquiries and resolve issues effectively.
Engage proactively with customers to ensure timely renewals and mitigate risks of non-renewal.
Analyze customer usage patterns to identify upsell opportunities.
Guide new customers through the onboarding process and conduct training sessions.
Track engagement metrics and prepare reports to measure success.

Data AnalysisMicrosoft Power BISalesforceAmplitude AnalyticsData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-20

Apply

🔥 Senior Customer Success Manager, Strategic

Posted 2024-11-20

📍 United States

💸 60000 - 70000 USD per year

🔍 Healthcare

🏢 Company: Tebra

2-3 years experience leading high value client projects or solving complex problems.
A passion for energetic and fast-paced environments.
Proven self-learner who thrives in initiatives.
Demonstrated ability to quickly learn and adapt to new technologies.
Excellent communicator able to formulate digestible solutions.

Nurture, expand and retain strategic customer base spending over $15,000 annually.
Understand clients' business and marketing goals, assisting in full system adoption.
Develop customized strategic plans and monitor client progress.
Conduct outreach focusing on adoption, retention, or revenue drivers.
Provide personalized recommendations for product value.
Achieve ARR retention and revenue goals while ensuring account utilization.
Document and resolve client action items promptly.
Demonstrate expertise in learning new solutions and consulting.
Deepen knowledge of digital marketing best practices and consultative selling.
Collaborate with other teams for feedback and workflow optimization.

LeadershipProject ManagementData AnalysisProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 2024-11-20

Apply

Customer Success Manager

Requirements:

Responsibilities:

Related Jobs

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities