Customer Service ( Remote work )

Posted 2024-10-26

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💎 Seniority level: Previous experience in customer support, client services, sales, or a related field

📍 Location: Cahuilla Hills, California, United States

🏢 Company: Path-Arc

🗣️ Languages: English

⏳ Experience: Previous experience in customer support, client services, sales, or a related field

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelTime ManagementMultitasking

Requirements:

Previous experience in customer support, client services, sales, or a related field.
Excellent communication skills over the phone and other platforms.
Basic computer skills and ability to multitask.
Strong time management and prioritization skills.
Ability to listen actively and relay information.
Customer-focused to ensure positive experiences and resolutions.

Responsibilities:

Provide excellent customer care and assess customers' needs.
Answer and manage incoming calls, emails, chats, and interactive voice response systems.
Learn and follow customer service procedures and policies.
Strive to meet personal and team target goals.
Record, organize, and file customer interactions and account changes.
Upsell products if needed.
Schedule call backs and appointments to resolve customer needs.

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Customer Service ( Remote work )

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