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Customer Service ( Remote Work )

Posted 2024-10-26

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💎 Seniority level: Entry, Previous experience in customer support, client services, sales, or a related field

📍 Location: United States

🔍 Industry: Customer Service

🏢 Company: Path-Arc

🗣️ Languages: English

⏳ Experience: Previous experience in customer support, client services, sales, or a related field

🪄 Skills: Communication SkillsMicrosoft ExcelMultitasking

Requirements:
  • Previous experience in customer support, client services, sales, or a related field.
  • Excellent communication skills over the phone and other platforms.
  • Basic computer skills and ability to multitask.
  • Excellent time management and prioritization capabilities.
  • Ability to listen actively and address customer concerns effectively.
  • Customer-focused attitude for enhancing customer experience.
Responsibilities:
  • Responsible for answering client inquiries and providing product information.
  • Help customers by being informative, empathetic, and eager to quickly solve problems.
  • Assess customer needs and provide correct solutions for a positive experience.
  • Manage incoming communications through calls, emails, and chats.
  • Follow customer service procedures and policies.
  • Work towards meeting personal and team target goals.
  • Record and organize customer interactions and account changes.
  • Upsell when needed and schedule callbacks to resolve customer needs.
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