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Customer Service ( Remote work )

Posted 2024-10-21

View full description

📍 Location: United States

🔍 Industry: Customer Service

🏢 Company: Path-Arc

🗣️ Languages: English

🪄 Skills: Communication SkillsMicrosoft ExcelProblem SolvingMultitasking

Requirements:
  • Previous experience in customer support, client services, sales, or a related field.
  • Excellent communication skills over the phone and other platforms.
  • Basic computer skills and experience.
  • Ability to multitask and manage time effectively.
  • Excellent listening skills to relay information and address customer inquiries.
Responsibilities:
  • Answer and manage incoming calls, emails, chats, and interactive voice response systems.
  • Provide correct answers and guidance for a positive customer experience.
  • Record, organize, and file customer interactions and account changes.
  • Strive to meet and exceed personal and team target goals.
  • Up-sell when necessary and schedule callbacks to resolve customer needs.
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