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Customer Service ( Remote work)

Posted 2024-10-21

View full description

💎 Seniority level: Previous experience in customer support or related field

📍 Location: United States

🏢 Company: Path-Arc

🗣️ Languages: English

⏳ Experience: Previous experience in customer support or related field

🪄 Skills: Communication Skills

Requirements:
  • Previous experience in customer support, client services, sales, or a related field.
  • Excellent communication skills over the phone and other platforms.
  • Basic computer skills and experience.
  • Ability to multitask.
  • Excellent time management and prioritization skills.
  • Ability to listen actively, relay information, and answer questions or concerns.
  • Customer-focused attitude for a positive customer experience and resolution.
Responsibilities:
  • Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer or method for a positive experience.
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
  • Learn and follow all customer service procedures and policies.
  • Strive to meet and exceed personal and team target goals.
  • Record, organize and file customer interactions and account changes.
  • Able to up-sell if needed and schedule callbacks to resolve customer needs.
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