Customer Service ( Remote work )

Posted 2024-10-21

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💎 Seniority level: Previous experience in customer support, client services, sales, or a related field

📍 Location: United States

🔍 Industry: Customer Service

🏢 Company: Path-Arc

🗣️ Languages: English

⏳ Experience: Previous experience in customer support, client services, sales, or a related field

🪄 Skills: Communication SkillsMicrosoft ExcelMultitasking

Requirements:

Previous experience in customer support, client services, sales, or related fields.
Excellent communication skills over phone and other platforms.
Basic computer skills and experience.
Ability to multitask and manage time effectively.
Active listening skills to address customer questions and concerns.
Customer-focused to ensure positive experiences and resolutions.

Responsibilities:

Responsible for answering client inquiries and providing product information.
Help customers by being informative and empathetic.
Quickly solve customer problems and provide excellent customer care.
Assess customers' needs and offer appropriate solutions.
Manage incoming calls, emails, and chats.
Record and organize customer interactions and account changes.

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Customer Service ( Remote work )

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