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Customer Service ( Remote work )

Posted 2024-10-21

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💎 Seniority level: Previous experience in customer support, client services, sales, or a related field

📍 Location: United States

🔍 Industry: Customer Service

🏢 Company: Path-Arc

🗣️ Languages: English

⏳ Experience: Previous experience in customer support, client services, sales, or a related field

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMultitasking

Requirements:
  • Previous experience in customer support, client services, sales, or a related field.
  • Excellent verbal communication skills over the phone and other platforms.
  • Basic computer skills and experience.
  • Ability to multitask and manage time effectively.
  • Active listening skills and ability to relay information.
  • Customer-focused attitude for positive experiences and resolutions.
Responsibilities:
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
  • Assess customers’ needs and provide correct answers or troubleshooting for a positive experience.
  • Record, organize, and file customer interactions and account changes.
  • Schedule callbacks and appointments to resolve customer needs.
  • Strive to meet and exceed personal and team target goals.
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