Customer Service ( Remote work )

Posted 3 months agoViewed

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💎 Seniority level: Previous experience in customer support, client services, sales, or a related field

📍 Location: United States

🔍 Industry: Customer Service

🏢 Company: Path-Arc

🗣️ Languages: English

⏳ Experience: Previous experience in customer support, client services, sales, or a related field

🪄 Skills: Communication SkillsMultitaskingActive listeningCustomer support

Requirements:

Previous experience in customer support, client services, sales, or a related field.
Excellent communication skills over the phone and other platforms.
Basic computer skills and experience.
Ability to multitask effectively.
Strong time management and prioritization capabilities.
Active listening skills to relay information and respond to inquiries.
Customer-focused mindset to ensure a positive customer experience.

Responsibilities:

Provide excellent customer care; assess customer needs and offer appropriate solutions.
Handle incoming calls, emails, chats, and/or interactive voice response systems.
Learn and adhere to customer service procedures and policies.
Strive to meet or exceed personal and team performance goals.
Record, organize, and file customer interactions and account updates.
Upsell products when appropriate and schedule callbacks or appointments to address customer needs.

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Previous experience in customer support, client services, sales, or a related field.
Excellent communication skills over the phone and other platforms.
Basic computer skills.
Ability to multitask and manage time effectively.
Active listening skills to relay information and answer queries.
Customer-focused attitude for enhancing customer experience.

Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
Provide product information and address customer concerns with empathy.
Record, organize and file customer interactions and account changes.
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Schedule callbacks and appointments to resolve customer needs.

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Customer Service ( Remote work )

Requirements:

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