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Customer Service ( Remote work )

Posted 2024-10-21

View full description

💎 Seniority level: Previous experience in customer support or related field

📍 Location: California, United States

🔍 Industry: Customer Service

🏢 Company: Path-Arc

🗣️ Languages: English

⏳ Experience: Previous experience in customer support or related field

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelMultitasking

Requirements:
  • Previous experience in customer support, client services, sales, or a related field.
  • Excellent communication skills over phone and other platforms.
  • Basic computer skills and experience.
  • Ability to multitask effectively.
  • Excellent time management and prioritization skills.
  • Active listening skills to relay information effectively.
  • Customer-focused approach for positive experiences and resolutions.
Responsibilities:
  • Provide excellent customer care and focus, assessing customers’ needs for accurate assistance.
  • Answer and manage incoming calls, emails, chats, and interactive voice responses.
  • Learn and follow customer service procedures and policies.
  • Strive to meet personal and team targets.
  • Record and organize customer interactions and account changes.
  • Up-sell if needed and schedule callbacks and appointments.
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