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Customer Service ( Remote work )

Posted 2024-10-23

View full description

💎 Seniority level: Entry, Previous experience in customer support or related field

📍 Location: United States

🔍 Industry: Customer Service

🏢 Company: Path-Arc

🗣️ Languages: English

⏳ Experience: Previous experience in customer support or related field

🪄 Skills: Communication SkillsMicrosoft ExcelMultitasking

Requirements:
  • Previous experience in customer support, client services, or sales.
  • Excellent verbal communication skills over phone and other platforms.
  • Basic computer skills and capability to learn customer service procedures.
  • Strong multitasking abilities and time management skills.
  • Customer-focused approach with active listening skills.
Responsibilities:
  • Answer and manage incoming calls, emails, chats, and/or interactive voice response systems.
  • Assess customers’ needs and provide accurate answers or solutions.
  • Record, organize, and file customer interactions and changes.
  • Strive to meet or exceed personal and team target goals.
  • Provide empathetic and informative support to resolve customer inquiries.
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