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Customer Service ( Remote work )

Posted 2024-10-26

View full description

💎 Seniority level: Entry, Previous experience in customer support or related field

📍 Location: United States

🏢 Company: Path-Arc

🗣️ Languages: English

⏳ Experience: Previous experience in customer support or related field

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelMultitasking

Requirements:
  • Previous experience in customer support, client services, sales, or a related field.
  • Excellent communication skills over phones and other platforms.
  • Basic computer skills and experience.
  • Ability to multitask effectively.
  • Excellent time management and prioritization capabilities.
  • Strong active listening skills and the ability to relay information.
  • Customer-focused approach to ensure positive customer experiences.
Responsibilities:
  • Answer and manage incoming calls, emails, chats, and interactive voice response systems.
  • Assess customers’ needs and provide appropriate solutions or troubleshooting.
  • Follow all customer service procedures and policies.
  • Strive to meet and exceed personal and team target goals.
  • Record, organize, and file customer interactions and account changes.
  • Assist with up-selling when required.
  • Schedule callbacks and appointments to resolve customer needs.
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