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Customer Service ( Remote work )

Posted 2024-10-21

View full description

💎 Seniority level: Previous experience in customer support or related field

📍 Location: California, United States

🔍 Industry: Customer Service

🏢 Company: Path-Arc

🗣️ Languages: English

⏳ Experience: Previous experience in customer support or related field

🪄 Skills: HTMLCSSCommunication SkillsMicrosoft ExcelMultitasking

Requirements:
  • Previous experience in customer support, client services, sales, or a related field.
  • Excellent communication skills over phone and other platforms.
  • Basic computer skills and multitasking ability.
  • Strong time management and prioritization skills.
  • Active listening skills and customer-focused approach.
Responsibilities:
  • Responsible for answering client inquiries and providing product information.
  • Help customers by being informative, empathetic, and eager to solve their problems.
  • Assess customers’ needs for positive experiences.
  • Manage incoming calls, emails, and chats.
  • Follow customer service procedures and policies.
  • Record and organize customer interactions.
  • Upsell products if needed and schedule callbacks.
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