Customer Success Manager

Posted 2024-10-25

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💎 Seniority level: Manager, 4-6 years

📍 Location: USA, Canada, Hungary, Japan, Brazil, Spain, Philippines, Nigeria, UK

🔍 Industry: Fintech

🏢 Company: Alpaca

🗣️ Languages: English, Spanish, Portuguese

⏳ Experience: 4-6 years

🪄 Skills: Communication SkillsAnalytical SkillsCollaboration

Requirements:

4-6 years experience in a customer success role, managing customer relationships.
Ability to work US region hours.
Understanding of technology concepts such as SaaS and APIs.
Exposure to both large and small companies.
Dedicated interest in Alpaca's mission.
Ability to work remotely and self-manage obligations.
Flexibility and willingness to assist in driving company growth.

Responsibilities:

Act as primary contact for B2B customers, managing relationships from app launch to renewal.
Ensure customer satisfaction, retention, and success, while managing escalations with empathy.
Maintain regular communication with customers to understand priorities and mitigate risks.
Work with partners to forecast growth and monitor progress on shared goals.
Drive adoption of Alpaca features and disseminate best practices.
Represent partners internally and provide communication on account status.

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Customer Success Manager

Requirements:

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