Apply📍 Ukraine
🧭 Full-Time
🔍 FinTech
🏢 Company: In1 Tech FZCO
- Fluency in English for onboarding and daily internal communication.
- Fluency in Ukrainian to assist local customers.
- Ability to work in rotating shifts including weekends and nights.
- High customer focus with a commitment to resolving issues.
- Ability to learn quickly about payments, transfers, cards, crypto, and the financial industry.
- Readiness to work under pressure in a fast-changing environment.
- High ambitions for career growth within the company.
- Bachelor's degree or higher (students can apply if they meet full-time work requirements).
- Experience as a Customer Support Specialist or FinCrime Specialist, fluency in Polish, BSc in Finance or IT, and interest in banking, cryptocurrencies, or FinTech is preferred but not mandatory.
- Help IN1 customers with any questions or issues they might have.
- Act as the face of the company, creating the best possible experience for our customers.
- Respond promptly and accurately to customers’ queries via chat, email or phone.
- Verify customers' documents, ensuring they follow the legal requirements and internal policies.
- Monitor customer complaints on social media and reach out to assist.
- Test new features of the app before they go live.
- Work with other teams and departments to improve customers' experience.
- Gather customer feedback and share it with our Product team.
- Participate in projects aiming to drive customer satisfaction.
- Assist less experienced agents, conduct training and quality control, research and data analysis, create external educational materials for customers, and more.
Communication SkillsFluency in EnglishTroubleshootingAbility to learnCustomer support
Posted 9 days ago
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