Senior Customer Support Jobs

Find remote senior customer support positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Support
Senior
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πŸ“ Ukraine, North Macedonia, Albania

🧭 Full-Time

πŸ” IT services

🏒 Company: GenesisπŸ‘₯ 10001-3000AutomotiveSalesManufacturingRecreational Vehicles

  • You have proficiency in English language (C1).
  • You have at least 3 years of support experience.
  • You possess excellent communication skills for handling customer complaints.
  • You can work independently as well as within different teams.
  • You are attentive, persistent, and solution-oriented.
  • You have a strong work ethic and adapt quickly to changes.
  • Communicate with users through email, chats, and calls.
  • Handle feedback and complaints professionally.
  • Advise clients on products and their functionality through social media.
  • Provide empathetic and responsive service to meet user needs.
  • Dedicate equal efforts to handle each customer request.

Excellent communication skillsProblem-solving skillsFluency in EnglishEmpathyCustomer support

Posted 15 days ago
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🧭 Full-Time

πŸ’Έ 120000.0 - 135000.0 USD per year

πŸ” Sports gaming

  • Bachelor’s degree in Business Administration, Human Resources, Organizational Development, or a related field, or equivalent experience.
  • 5+ years of senior management experience in customer service, training, or quality assurance, with a proven track record.
  • Deep understanding of QA systems, metrics, and continuous improvement practices.
  • Strong leadership, analytical, organizational, and communication skills.
  • Strategically oversee the administration, quality assurance, and training functions within the customer service department.
  • Lead initiatives to design and implement comprehensive training and quality assurance programs that directly impact customer service excellence.
  • Drive continuous improvement by evaluating training effectiveness, identifying skill gaps, and translating quality assurance insights into actionable strategies.
  • Collaborate with senior leadership to ensure training and quality programs align with evolving business objectives, industry best practices, and company goals.
  • Oversee key administrative functions, leveraging technology to streamline operations, track certifications, and manage QA outcomes.
Posted 17 days ago
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πŸ“ United States

🧭 Full-Time

πŸ’Έ 95000.0 - 120000.0 USD per year

πŸ” Experience-based businesses software

🏒 Company: MomenceπŸ‘₯ 51-100πŸ’° Pre-seed over 4 years agoInternetE-CommerceBusiness DevelopmentInformation Technology

  • Experience in a technical customer support role.
  • Solid technical background with proficiency in troubleshooting software and hardware issues.
  • SQL experience sufficient for querying and analyzing databases, with comfort in intermediate functions.
  • Excellent verbal and written communication skills to explain technical concepts to varied audiences.
  • Strong problem-solving and analytical abilities, with keen attention to detail.
  • Experience using customer support software or ticketing systems like Zendesk or Salesforce Service Cloud.
  • Ability to work in a fast-paced environment while multitasking and prioritizing effectively.
  • Empathy and patience in supporting customers.
  • Proven experience mentoring and supporting junior team members.
  • Flexibility for after-hours and weekend support when required.
  • Handle technically challenging tickets escalated from non-technical support teams.
  • Utilize internal tools to investigate and identify resolutions to customer issues.
  • Distinguish between bugs, incidents, product feedback, and UX improvements.
  • Provide accurate tailored solutions, proactive feedback, and feature requests to engineering teams.
  • Ensure clear communications with customers and stakeholders, maintaining timeliness and quality.
  • Identify and remedy common customer issues through a data-driven approach.
  • Mentor junior customer support members and promote knowledge-sharing.

SQLAnalytical SkillsDocumentationTroubleshootingTechnical supportCustomer support

Posted 27 days ago
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🧭 Full-Time

πŸ” Software Development

  • Frontend development experience with Next.js.
  • Understanding of modern web architecture, frontend frameworks like React, cloud technologies serverless computing, and DNS.
  • Experience with incident management and procedural communication.
  • Exceptional communication skills.
  • Comfortable working with a fully remote, globally distributed team.
  • Passion to deliver a customer experience second to none.
  • Availability to work within a weekend and on-call rota.
  • 3+ years experience in a highly technical support role.
  • Solving interesting cases for Vercel customers.
  • Troubleshooting customer issues alongside our engineering team.
  • Working with other Vercel teams to provide advice and assistance, both internally and externally.
  • Developing and improving internal tools alongside engineering.
  • Specializing in a few product areas and owning that within the team.
  • Improving existing, and identifying new, internal documentation, processes and policies.
  • Assisting Customer Success Managers with Enterprise requests.
Posted about 1 month ago
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πŸ“ Canada

πŸ” Electrification Services

  • Possess a Diploma or University degree in Business Administration or a related discipline.
  • 5 years of experience in contracts administration or customer support.
  • Knowledge of contractual, legal, and commercial aspects.
  • Excellent communication skills to interact with customers and internal teams.
  • Experience with SAP Business Management System (ERP).
  • Knowledge and experience with Lean Six Sigma concepts.
  • Strong organizational skills, proactive attitude, results-oriented, tactful, and diplomatic.
  • Strong knowledge of Excel, Word, One Note, MS Project.
  • Bilingual proficiency in English and French.
  • Ensure customer satisfaction by effectively communicating with customers.
  • Process orders from booking to payment, ensuring on-time delivery as per contractual requirements.
  • Prepare purchase requisitions and maintain complete and current order documentation.
  • Maintain backlog for delivery dates and forecasts, participating in backlog review meetings.
  • Support inventory processes and collaborate with various teams such as Sales and Supply Chain.
  • Leverage existing tools and processes to meet key performance indicators for delivery and quality.
  • Perform other duties as assigned by management.

Project ManagementSAPOrganizational skillsExcellent communication skillsCustomer support

Posted 2 months ago
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🧭 Full-Time

πŸ” Continuing education for dentists

  • 5+ years of Customer Service experience delivered at a world class level.
  • Help desk experience is a plus.
  • Strong Technical Proficiency.
  • Excellent Verbal and Written Skills.
  • Proven ability to adapt to ever changing environments.
  • Promptly respond to customers' questions/issues via phone, email or chat.
  • Handle complaints and ensure high customer satisfaction and retention.
  • Improve usage and adoption of the technology platform.
  • Accurately troubleshoot issues related to Spear products.
  • Maintain and update knowledge databases and internal documentation.
  • Capture customer feedback and share with management.
  • Keep stakeholders updated on unresolved issues.

Verbal communication

Posted 3 months ago
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πŸ“ Linthicum Heights, MD

🧭 Full-Time

πŸ” Consulting

🏒 Company: Themis InsightπŸ‘₯ 1-10ConsultingAdviceSmall and Medium Businesses

  • TS/SCI with a Polygraph.
  • Bachelor’s degree in Computer Science or a related discipline from an accredited college or university.
  • Seven (7) years of experience as a Software Engineer in similar programs and contracts.
  • Four (4) years of additional experience may substitute for a bachelor’s degree.
  • Develops, maintains, and enhances complex and diverse software systems based on documented requirements.
  • Works individually or as part of a team.
  • Reviews and tests software components for adherence to design requirements and documents test results.
  • Resolves software problem reports.
  • Utilizes software development and design methodologies appropriate to the development environment.
  • Provides input on system design including hardware/software trade-offs and requirements analysis.

PythonSoftware DevelopmentBashDjangoFlaskMongoDBTypeScriptJiraAngularSparkLinuxConfluence

Posted 4 months ago
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πŸ“ Czechia, Hungary

πŸ” Enterprise Software

🏒 Company: EXUSπŸ‘₯ 101-250πŸ’° $1,050,775,577 Private over 1 year agoFinancial ServicesBankingInformation TechnologyDebt CollectionsSoftware

  • University Degree in Computer Science or relevant discipline.
  • At least 8 years of relevant working experience.
  • Experience in Collections/Banking systems will be highly appreciated.
  • Very good knowledge of PL/SQL and Oracle Databases.
  • DBA skills are required.
  • Customer-focused mentality with attention to detail.
  • Strong communication, presentation, and writing skills in English.
  • Provide L3 technical application support to production applications and systems.
  • Investigate incidents, interruptions, or bugs in operational systems.
  • Perform triaging and problem-solving to identify issues and implement changes or workarounds.
  • Configure the application via SQL Queries to optimize workflows and improve productivity.
  • Serve as an escalation point for Tier 2 Application support.
  • Create and document processes and procedures.
  • Perform queries in Postgres and analyze service and server logs.
  • Incident registration and management through EXUS’ Helpdesk software.
  • Develop Change Requests and maintain EXUS’ proprietary software.
  • Monitor managed service cloud environments and improve configurations at new production sites.

LeadershipPostgreSQLSQLOracleOracle RDBMSPostgresRDBMSCommunication SkillsAnalytical SkillsCollaborationDocumentationTrainingTechnical support

Posted 4 months ago
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πŸ“ India, APAC

🧭 Full-Time

πŸ” Data Integration

🏒 Company: Fivetran

  • 8+ years of experience in customer support or relevant technical field.
  • Strong customer advocacy skills.
  • Excellent written and verbal communication skills in English.
  • Highly developed troubleshooting, problem-solving, and issue resolution skills.
  • Ability to lead escalations with empathy and confidence.
  • Experience working in a fast-paced and collaborative environment.
  • Excellent analytical skills with strong attention to detail.
  • Ability to read and analyze advanced Java, including stack traces.
  • Strong networking troubleshooting skills and understanding of TCP/IP.
  • Solid experience with SQL and NoSQL databases.
  • Experience with APIs and data warehousing concepts.
  • Familiarity with Github and submitting pull requests.
  • Partner with engineering to design troubleshooting tools and improve customer support.
  • Help define and improve support processes.
  • Lead technical and non-technical projects.
  • Onboard and coach new team members.
  • Act as Subject Matter Expert and support customers through various channels.
  • Provide round-the-clock support in a shift-based environment.
  • Lead escalations and complex case troubleshooting.
  • Communicate roadmaps and align team goals to deliver results.

LeadershipSQLJavaNosqlCommunication SkillsAnalytical SkillsNetworkingTroubleshooting

Posted 4 months ago
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