Senior Customer Support Jobs

Find remote senior customer support positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Support

Senior

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🔥 Contracts Administrator - Customer Support

Posted 15 days ago

📍 Canada

🔍 Electrification Services

Possess a Diploma or University degree in Business Administration or a related discipline.
5 years of experience in contracts administration or customer support.
Knowledge of contractual, legal, and commercial aspects.
Excellent communication skills to interact with customers and internal teams.
Experience with SAP Business Management System (ERP).
Knowledge and experience with Lean Six Sigma concepts.
Strong organizational skills, proactive attitude, results-oriented, tactful, and diplomatic.
Strong knowledge of Excel, Word, One Note, MS Project.
Bilingual proficiency in English and French.

Ensure customer satisfaction by effectively communicating with customers.
Process orders from booking to payment, ensuring on-time delivery as per contractual requirements.
Prepare purchase requisitions and maintain complete and current order documentation.
Maintain backlog for delivery dates and forecasts, participating in backlog review meetings.
Support inventory processes and collaborate with various teams such as Sales and Supply Chain.
Leverage existing tools and processes to meet key performance indicators for delivery and quality.
Perform other duties as assigned by management.

Project Management SAP Organizational skills Excellent communication skills Customer support

Posted 15 days ago

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🔥 Customer Support Specialist

Posted 21 days ago

💸 70000.0 - 75000.0 USD per year

🔍 AI-powered partnering platform

🏢 Company: Halo👥 11-50💰 $2,600,000 Seed over 2 years agoInternet Innovation Management B2B Information Technology

5+ years of experience in post-sales operations and customer support, ideally in a SaaS or tech-driven environment.
Strong experience managing support tickets and resolving customer issues across multiple channels.
Proven problem-solving skills, with the ability to manage complex customer concerns efficiently.
Excellent communication and interpersonal skills, able to work effectively with customers and internal teams.
Detail-oriented with the ability to manage multiple priorities and timelines.
Experience with CRM and customer support platforms (e.g., Zendesk, Salesforce).
Demonstrated ability to build, implement, and optimize operational processes.

Help support Customer Success teams during the post-sales process to ensure smooth onboarding and implementation.
Collaborate with internal teams (Sales, Product, Engineering) to deliver a seamless customer experience post-sale.
Monitor and track post-sales performance to meet customer needs and resolve issues promptly.
Manage customer support tickets ensuring timely resolution and a positive experience.
Work closely with the Customer Success team to prioritize and address support tickets.
Coordinate with product and engineering teams to resolve complex issues.
Use data-driven insights to identify trends in customer tickets for improvements.

Posted 21 days ago

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🔥 Customer Support Specialist - Remote

Posted about 1 month ago

🧭 Full-Time

🔍 Continuing education for dentists

5+ years of customer service experience delivered at a world class level.
Help desk experience is a plus.
Strong technical proficiency.
Excellent verbal and written skills.
Proven ability to adapt to ever-changing environments.

Promptly and professionally respond to customers' questions/issues.
Handle inquiries regarding Spear products and services via phone, email, or chat.
Ensure timely and accurate resolution of customer issues.
Support internal and external technical needs.
Help troubleshoot embedding of Spear videos/pictures on customer websites.
Maintain and update knowledge databases and internal documentation.
Capture and gather customer feedback for performance improvement.

Verbal communication

Posted about 1 month ago

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🔥 Senior Customer Support Engineering

Posted about 2 months ago

🔍 Frontend Cloud / Web Development

Frontend development experience with Next.js.
Understanding of modern web architecture, frontend frameworks like React, cloud technologies, serverless computing, and DNS.
Enjoy engineering solutions to resolve root causes of recurring problems.
Experience with incident management and procedural communication.
Possess exceptional communication skills.
Comfortable working with a fully remote, globally distributed team.
Availability to work within a weekend and on-call rota.
3+ years experience in a highly technical support role.

Solving interesting cases for Vercel customers.
Troubleshooting customer issues alongside our engineering team.
Working with other Vercel teams to provide advice and assistance, both internally and externally.
Developing and improving internal tools alongside engineering.
Specializing in a few product areas and owning that within the team.
Improving existing, and identifying new, internal documentation, processes and policies.
Assisting Customer Success Managers with Enterprise requests.

Posted about 2 months ago

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🔥 Technical Customer Support Specialist - Claris Companion

Posted about 2 months ago

📍 Canada

💸 65000 - 70000 CAD per year

🔍 Healthcare technology

🏢 Company: BLANKSLATE Partners👥 1-10 Human Resources Recruiting

Bachelor's degree in a relevant field or equivalent work experience.
5+ years experience in a technical support or customer service role, focused on healthcare.
2+ years experience scripting and analyzing SQL, Bash, Ruby, or Python.
Strong troubleshooting and problem-solving skills related to Claris Companion.
Excellent written and verbal communication skills.
Proficiency in using support ticketing systems and customer relationship management (CRM) software.
Ability to work independently and in a team-oriented environment.
Empathetic and patient attitude towards customers.
Familiarity with Splunk and log analysis is a plus.
Familiarity with healthcare IT security and privacy is a benefit.
Familiarity with Android OS, Samsung Knox, and Zendesk is a plus.

Provide timely and efficient technical support to customers via various communication channels.
Diagnose and troubleshoot technical issues specific to Claris Companion, including software and hardware.
Develop an in-depth understanding of Claris Companion and related third-party software tools.
Document customer interactions accurately in support tracking systems.
Assist customers in using Claris Companion by providing clear instructions.
Collaborate with internal teams to escalate and resolve complex issues.
Stay updated on product updates and industry trends.
Collect and report customer feedback for product improvement.
Ensure high customer satisfaction by meeting service level agreements.
Adhere to company policies while maintaining professionalism.
Participate in quality assurance activities to improve customer support.

Customer service Documentation Troubleshooting Technical support

Posted about 2 months ago

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🔥 Software Engineer (API, DevOps, Customer Support, UI, Data Teams) - Hybrid/Remote

Posted 2 months ago

📍 Linthicum Heights, MD

🧭 Full-Time

🔍 Consulting

🏢 Company: Themis Insight👥 1-10 Consulting Advice Small and Medium Businesses

TS/SCI with a Polygraph.
Bachelor’s degree in Computer Science or a related discipline from an accredited college or university.
Seven (7) years of experience as a Software Engineer in similar programs and contracts.
Four (4) years of additional experience may substitute for a bachelor’s degree.

Develops, maintains, and enhances complex and diverse software systems based on documented requirements.
Works individually or as part of a team.
Reviews and tests software components for adherence to design requirements and documents test results.
Resolves software problem reports.
Utilizes software development and design methodologies appropriate to the development environment.
Provides input on system design including hardware/software trade-offs and requirements analysis.

Python Software Development Bash Django Flask MongoDB TypeScript Jira Angular Spark Linux Confluence

Posted 2 months ago

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🔥 Senior Application Customer Support Engineer (Fully Remote)

Posted 2 months ago

📍 Czechia, Hungary

🔍 Enterprise Software

🏢 Company: EXUS👥 101-250💰 $1,050,775,577 Private about 1 year agoFinancial Services Banking Information Technology Debt Collections Software

University Degree in Computer Science or relevant discipline.
At least 8 years of relevant working experience.
Experience in Collections/Banking systems will be highly appreciated.
Very good knowledge of PL/SQL and Oracle Databases.
DBA skills are required.
Customer-focused mentality with attention to detail.
Strong communication, presentation, and writing skills in English.

Provide L3 technical application support to production applications and systems.
Investigate incidents, interruptions, or bugs in operational systems.
Perform triaging and problem-solving to identify issues and implement changes or workarounds.
Configure the application via SQL Queries to optimize workflows and improve productivity.
Serve as an escalation point for Tier 2 Application support.
Create and document processes and procedures.
Perform queries in Postgres and analyze service and server logs.
Incident registration and management through EXUS’ Helpdesk software.
Develop Change Requests and maintain EXUS’ proprietary software.
Monitor managed service cloud environments and improve configurations at new production sites.

Leadership PostgreSQL SQL Oracle Oracle RDBMS Postgres RDBMS Communication Skills Analytical Skills Collaboration Documentation Training Technical support

Posted 2 months ago

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🔥 Senior Customer Support Engineer

Posted 2 months ago

📍 India, APAC

🧭 Full-Time

🔍 Data Integration

🏢 Company: Fivetran

8+ years of experience in customer support or relevant technical field.
Strong customer advocacy skills.
Excellent written and verbal communication skills in English.
Highly developed troubleshooting, problem-solving, and issue resolution skills.
Ability to lead escalations with empathy and confidence.
Experience working in a fast-paced and collaborative environment.
Excellent analytical skills with strong attention to detail.
Ability to read and analyze advanced Java, including stack traces.
Strong networking troubleshooting skills and understanding of TCP/IP.
Solid experience with SQL and NoSQL databases.
Experience with APIs and data warehousing concepts.
Familiarity with Github and submitting pull requests.

Partner with engineering to design troubleshooting tools and improve customer support.
Help define and improve support processes.
Lead technical and non-technical projects.
Onboard and coach new team members.
Act as Subject Matter Expert and support customers through various channels.
Provide round-the-clock support in a shift-based environment.
Lead escalations and complex case troubleshooting.
Communicate roadmaps and align team goals to deliver results.

Leadership SQL Java Nosql Communication Skills Analytical Skills Networking Troubleshooting

Posted 2 months ago

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🔥 Senior Application Customer Support Engineer (Fully Remote)

Posted 3 months ago

📍 Czechia, Hungary

🧭 Full-Time

🔍 Enterprise software

🏢 Company: EXUS👥 101-250💰 $1,050,775,577 Private about 1 year agoFinancial Services Banking Information Technology Debt Collections Software

University Degree in Computer Science or a relevant discipline.
At least 8 years of relevant working experience.
Experience in Collections/Banking systems is highly appreciated.
Very good knowledge of PL/SQL and Oracle Databases, DBA skills required.
Customer-focused mentality with attention to detail and accuracy.
Strong discipline in following up on customer requests.
Strong communication, presentation, and writing skills in English.

Provide L3 technical application support to production applications and systems.
Investigate incidents, interruptions, or bugs in operational systems.
Perform triaging and problem-solving to identify and implement changes.
Configure the Application via SQL Queries to optimize workflows.
Act as an escalation point for Tier 2 support.
Create and document processes for tasks and new tools.
Become familiar with core products and fulfillment workflows.
Perform queries in Postgres and analyze service logs.
Improve configurations at new production sites.
Manage incidents through EXUS' Helpdesk software.
Analyze and follow up on reported incidents with Engineering teams.
Develop Change Requests and maintain EXUS’ proprietary software.
Monitor and check health of managed service cloud environments.
Mentor and guide less experienced team members.
Communicate regularly with clients.

Leadership PostgreSQL SQL Oracle Postgres Communication Skills Analytical Skills Collaboration Mentoring Documentation Technical support

Posted 3 months ago

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🔥 Senior Application Customer Support Engineer (Fully Remote)

Posted 3 months ago

📍 Czechia, Hungary

🧭 Full-Time

🔍 Enterprise software

🏢 Company: EXUS👥 101-250💰 $1,050,775,577 Private about 1 year agoFinancial Services Banking Information Technology Debt Collections Software

University Degree in Computer Science or relevant discipline.
At least 8 years of relevant working experience.
Experience in Collections/Banking systems is highly appreciated.
Very good knowledge of PL/SQL and Oracle Databases; DBA skills are required.
Customer-focused mentality with attention to detail and accuracy.
Strong communication, presentation, and writing skills in English.

Provide L3 technical application support to production applications, investigating incidents and implementing changes.
Configure applications via SQL Queries for workflow optimization.
Serve as an escalation point for Tier 2 support.
Document procedures and train Tier 1 & 2 organizations.
Analyze service logs and manage incidents through EXUS’ Helpdesk software.
Monitor and maintain managed service cloud environments.
Mentor less experienced team members.

Leadership PostgreSQL SQL Oracle Oracle RDBMS Cross-functional Team Leadership Postgres RDBMS Communication Skills Analytical Skills Collaboration

Posted 3 months ago

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