Senior Customer Support Jobs

Find remote senior customer support positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Support

Senior

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🔥 Senior Customer Support Agent (EverHelp)

Posted 23 days ago

📍 Ukraine, North Macedonia, Albania

🧭 Full-Time

🔍 IT services

🏢 Company: Genesis👥 10001-3000 Automotive Sales Manufacturing Recreational Vehicles

🔧 Requirements

You have proficiency in English language (C1).
You have at least 3 years of support experience.
You possess excellent communication skills for handling customer complaints.
You can work independently as well as within different teams.
You are attentive, persistent, and solution-oriented.
You have a strong work ethic and adapt quickly to changes.

💡 Responsibilities

Communicate with users through email, chats, and calls.
Handle feedback and complaints professionally.
Advise clients on products and their functionality through social media.
Provide empathetic and responsive service to meet user needs.
Dedicate equal efforts to handle each customer request.

Excellent communication skills Problem-solving skills Fluency in English Empathy Customer support

Posted 23 days ago

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🔥 Senior Customer Support Engineer

Posted about 1 month ago

🧭 Full-Time

🔍 Software Development

🔧 Requirements

Frontend development experience with Next.js.
Understand modern web architecture, frontend frameworks like React, cloud technologies serverless computing, and DNS. You can explain this clearly to others.
Enjoy engineering solutions to resolve root causes of recurring problems.
Experienced with incident management and procedural communication.
Possess exceptional communication skills.
Comfortable working with a fully remote, globally distributed team.
Availability to work within a weekend and on-call rota.

💡 Responsibilities

Solving interesting cases for Vercel customers.
Troubleshooting customer issues alongside our engineering team.
Working with other Vercel teams to provide advice and assistance, both internally and externally.
Developing and improving internal tools alongside engineering.
Specializing in a few product areas and owning that within the team.
Improving existing, and identifying new, internal documentation, processes and policies.
Assisting Customer Success Managers with Enterprise requests.

Posted about 1 month ago

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🔥 Customer Support Specialist - Remote

Posted 3 months ago

🧭 Full-Time

🔍 Customer Support

🔧 Requirements

5+ years of Customer Service experience delivered at a world class level
Help desk experience a plus
Strong Technical Proficiency
Excellent Verbal and Written Skills
Proven ability to adapt to ever changing environments

💡 Responsibilities

Handle questions, comments and complaints regarding Spear products and services in a timely and accurate way, via phone, email or chat
Ensure timely and accurate resolution process and display customer centric focus
Escalate when needed to appropriate person or department
Ensure final resolution (if referred to different person/department) is communicated to customer
Follow all processes as it relates to logging customer correspondence into support CRM
Support internal and external technical needs to help improve 90 day adoption of critical retention driving Technology Tools for new clients
Accurately and quickly help customers or their webmasters troubleshoot embedding of Spear videos/pictures on their website
Maintain and update internal and external facing Knowledge databases
Create and update internal documentation for team training and knowledge as needed
Update and maintain support email templates and canned responses for chat
Capture customer feedback and satisfaction and improve performance based on customer feedback
Respond or escalate as needed based on customer's response/score
Gather customer feedback and share with management
Keep key stakeholders updated on any unresolved or escalated issues that arise in client's business
Help capture bug/feature issues/requests to be routed to the Product or Technology Teams via a ticketing system

Verbal communication

Posted 3 months ago

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🔥 Software Engineer (API, DevOps, Customer Support, UI, Data Teams)

Posted 4 months ago

📍 Linthicum Heights, MD

🧭 Full-Time

🔍 Consulting

🏢 Company: Themis Insight👥 1-10 Consulting Advice Small and Medium Businesses

🔧 Requirements

TS/SCI with a Polygraph.
Bachelor’s degree in Computer Science or a related discipline from an accredited college or university.
Seven (7) years of experience as a Software Engineer in similar programs and contracts.
Four (4) years of additional experience may substitute for a bachelor’s degree.

💡 Responsibilities

Develops, maintains, and enhances complex and diverse software systems based on documented requirements.
Works individually or as part of a team.
Reviews and tests software components for adherence to design requirements and documents test results.
Resolves software problem reports.
Utilizes software development and design methodologies appropriate to the development environment.
Provides input on system design including hardware/software trade-offs and requirements analysis.

Python Software Development Bash Django Flask MongoDB TypeScript Jira Angular Spark Linux Confluence

Posted 4 months ago

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🔥 Senior Customer Support Engineer

Posted 4 months ago

📍 India, APAC

🧭 Full-Time

🔍 Data Integration

🏢 Company: Fivetran

🔧 Requirements

8+ years of experience in customer support or relevant technical field.
Strong customer advocacy skills.
Excellent written and verbal communication skills in English.
Highly developed troubleshooting, problem-solving, and issue resolution skills.
Ability to lead escalations with empathy and confidence.
Experience working in a fast-paced and collaborative environment.
Excellent analytical skills with strong attention to detail.
Ability to read and analyze advanced Java, including stack traces.
Strong networking troubleshooting skills and understanding of TCP/IP.
Solid experience with SQL and NoSQL databases.
Experience with APIs and data warehousing concepts.
Familiarity with Github and submitting pull requests.

💡 Responsibilities

Partner with engineering to design troubleshooting tools and improve customer support.
Help define and improve support processes.
Lead technical and non-technical projects.
Onboard and coach new team members.
Act as Subject Matter Expert and support customers through various channels.
Provide round-the-clock support in a shift-based environment.
Lead escalations and complex case troubleshooting.
Communicate roadmaps and align team goals to deliver results.

Leadership SQL Java Nosql Communication Skills Analytical Skills Networking Troubleshooting

Posted 4 months ago

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