Senior Customer Support Agent (EverHelp)

Posted 24 days agoViewed

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💎 Seniority level: Senior, at least 3 years of support experience

📍 Location: Ukraine, North Macedonia, Albania

🔍 Industry: IT services

🏢 Company: Genesis👥 10001-3000 Automotive Sales Manufacturing Recreational Vehicles

🗣️ Languages: English

⏳ Experience: At least 3 years of support experience

🪄 Skills: Excellent communication skillsProblem-solving skillsFluency in EnglishEmpathyCustomer support

Requirements:

You have proficiency in English language (C1).
You have at least 3 years of support experience.
You possess excellent communication skills for handling customer complaints.
You can work independently as well as within different teams.
You are attentive, persistent, and solution-oriented.
You have a strong work ethic and adapt quickly to changes.

Responsibilities:

Communicate with users through email, chats, and calls.
Handle feedback and complaints professionally.
Advise clients on products and their functionality through social media.
Provide empathetic and responsive service to meet user needs.
Dedicate equal efforts to handle each customer request.