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Enterprise Customer Success Manager

Posted 2024-10-05

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💎 Seniority level: Previous experience in customer success, account management, or a related customer-facing role, particularly with enterprise-level clients.

📍 Location: United States

💸 Salary: $100,000 - $120,000 per year

🔍 Industry: Aesthetics and Wellness Industry

🏢 Company: RepeatMD👥 101-250💰 $40.0m Series A on 2023-11-27CRME-CommerceMedicalWellnessHealth Care

🗣️ Languages: English

⏳ Experience: Previous experience in customer success, account management, or a related customer-facing role, particularly with enterprise-level clients.

🪄 Skills: LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipStrategyBusiness developmentData analysisStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationMultitasking

Requirements:
  • Previous experience in customer success, account management, or a related customer-facing role, particularly with enterprise-level clients.
  • A solid understanding of SaaS or technology solutions and familiarity with the enterprise market.
  • Ability to build and maintain strong, strategic relationships with clients, acting as a trusted advisor.
  • Excellent communication skills, both verbal and written, to effectively engage with clients and internal teams.
  • Strong analytical and problem-solving skills to identify client needs and resolve issues promptly.
  • Ability to develop and execute strategic account plans aligned with client objectives.
  • Dedication to advocating for customer needs within the organization and ensuring client satisfaction.
  • Proficiency in managing multiple client accounts, prioritizing tasks, and meeting deadlines.
  • Experience collaborating cross-functionally with sales, product, and support teams to drive customer success.
  • Understanding of performance metrics and ability to track, analyze, and report on key success indicators.
  • Willingness to stay updated on industry trends and best practices in customer success.
Responsibilities:
  • Develop and maintain deep, strategic relationships with enterprise clients, acting as their main point of contact and trusted advisor.
  • Oversee the onboarding process for new enterprise clients, ensuring a smooth transition and comprehensive training on the company’s products and services.
  • Serve as the voice of the client within the company, advocating for their needs and working with internal teams to ensure client requirements are met.
  • Develop and execute account plans that align with the client’s business objectives and drive maximum value from the company’s solutions.
  • Monitor client usage data and provide insights and recommendations to drive product adoption and ensure clients are leveraging the full potential of the company’s solutions.
  • Manage the renewal process, ensuring high retention rates and identifying opportunities for upselling additional products and services.
  • Proactively identify and address potential issues before they become problems, ensuring timely resolution and maintaining client satisfaction.
  • Track and report on key performance metrics.
  • Gather and analyze client feedback to identify areas for improvement and collaborate with Product and Engineering teams to enhance the product offering.
  • Share industry best practices with clients to help them optimize their use of the company’s solutions.
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