Applyđź“Ť United States
🧠Full-Time
đź’¸ $100,000 - $120,000 per year
🔍 Aesthetics and Wellness Industry
- Previous experience in customer success, account management, or a related customer-facing role, particularly with enterprise-level clients.
- A solid understanding of SaaS or technology solutions and familiarity with the enterprise market.
- Ability to build and maintain strong, strategic relationships with clients, acting as a trusted advisor.
- Excellent communication skills, both verbal and written, to effectively engage with clients and internal teams.
- Strong analytical and problem-solving skills to identify client needs and resolve issues promptly.
- Ability to develop and execute strategic account plans aligned with client objectives.
- Dedication to advocating for customer needs within the organization and ensuring client satisfaction.
- Proficiency in managing multiple client accounts, prioritizing tasks, and meeting deadlines.
- Experience collaborating cross-functionally with sales, product, and support teams to drive customer success.
- Understanding of performance metrics and ability to track, analyze, and report on key success indicators.
- Willingness to stay updated on industry trends and best practices in customer success.
- Develop and maintain deep, strategic relationships with enterprise clients, acting as their main point of contact and trusted advisor.
- Oversee the onboarding process for new enterprise clients, ensuring a smooth transition and comprehensive training on the company’s products and services.
- Serve as the voice of the client within the company, advocating for their needs and working with internal teams to ensure client requirements are met.
- Develop and execute account plans that align with the client’s business objectives and drive maximum value from the company’s solutions.
- Monitor client usage data and provide insights and recommendations to drive product adoption and ensure clients are leveraging the full potential of the company’s solutions.
- Manage the renewal process, ensuring high retention rates and identifying opportunities for upselling additional products and services.
- Proactively identify and address potential issues before they become problems, ensuring timely resolution and maintaining client satisfaction.
- Track and report on key performance metrics.
- Gather and analyze client feedback to identify areas for improvement and collaborate with Product and Engineering teams to enhance the product offering.
- Share industry best practices with clients to help them optimize their use of the company’s solutions.
LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipStrategyBusiness developmentData analysisStrategic ManagementCommunication SkillsAnalytical SkillsCollaborationMultitasking
Posted 2024-10-05
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