Customer Success Manager

Posted 2024-09-20

View full description

💎 Seniority level: Manager, 5+ years

📍 Location: United States

💸 Salary: $115,000 - $125,000 per year

🔍 Industry: Biopharmaceutical industry

🏢 Company: Claritas Rx

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementCommunication SkillsCollaborationMicrosoft Excel

Requirements:

Deep knowledge of biopharmaceutical marketing, managed markets or distribution.
Creative approach to analytical problem solving.
Excellent written and oral communication skills.
Excellent quantitative analysis skills and expert-level proficiency with Microsoft Excel.
Experience in building customer relationships and managing client-focused projects.
Skills in problem solving, project management, expectation setting, listening, empathy, and tenacity.

Responsibilities:

Responsible for the client’s overall success.
Manage day-to-day operations as the main point of contact.
Facilitate internal and external customer meetings.
Collaborate closely with customers to understand their needs.
Manage relationships with internal groups to facilitate customer requests.
Manage roll-out of new product features to customers.
Ensure data quality in customer deliverables.
Play a key project management role in new customer implementations.
Serve as a subject matter expert on commercial data.
Organize and train team members.

Apply

Related Jobs

Apply

🔥 Customer Success Manager, West

Posted 2024-11-22

📍 Pacific or Mountain US time zone

🧭 Full-Time

💸 115000 - 150000 USD per year

🔍 SaaS

3+ years of professional experience in B2B / SaaS.
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
Knowledge of CI/CD, deployment pipeline, and the SDLC process.
Demonstrable self-starter, curious, and solution focused.

Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
Continuously deliver Positive Business Outcomes for customers.
Facilitate Executive Business Reviews with decision makers.

Frontend DevelopmentStrategyNext.jsReactCollaborationCI/CD

Posted 2024-11-22

Apply

🔥 Customer Success Manager (Remote)

Posted 2024-11-22

📍 United States

🔍 Software (SaaS) for aerospace and advanced hardware systems

Looking for a highly technical Customer Success Manager.
Passionate about fostering exceptional customer experiences.

Core responsibility will be to ensure our customers are actively adopting Epsilon3 and getting value from it.
Work closely with the product and engineering team to help translate customer feedback into new features and improvements.

LeadershipProject ManagementProduct ManagementProject CoordinationCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationCoaching

Posted 2024-11-22

Apply

🔥 Senior Customer Success Manager, West

Posted 2024-11-22

📍 Pacific or Mountain US time zone

💸 130000 - 196000 USD per year

🔍 Developer Tools, SaaS

5+ years of professional experience in B2B / SaaS.
Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
Strong collaboration mindset & capabilities; Comfortable with asynchronous remote work.
Knowledge of CI/CD, deployment pipeline, and the SDLC process.
Comfortable managing accounts with varying requirements.
Demonstrable self-starter, curious, and solution focused.
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

Manage a portfolio of Enterprise customers.
Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties.
Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for your book of business.
Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
Build and maintain account plans, including organization mapping and opportunity whitespace.
Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.
Partner with the Sales team to help identify and raise expansion opportunities.

Frontend DevelopmentStrategyNext.jsReactCollaborationCI/CD

Posted 2024-11-22

Apply

🔥 Senior Retail Customer Success Manager

Posted 2024-11-21

📍 US

🧭 Full-Time

💸 130000 - 160000 USD per year

🔍 Retail AI solutions

🏢 Company: Focal Systems

Proven retail experience in brick & mortar grocery, supermarket, or big box.
Bachelor's degree or equivalent work experience.
Excellent communication, interpersonal, and listening skills.
Effective change management skills.
Willing and able to travel weekly to pilot sites.
Strategic thinking skills with high intellectual curiosity.
Startup mindset and work ethic.

Demonstrate measurable ROI to the customer.
Act as a strategic advisor to help define, implement, and adopt best practices.
Quantify improvements to current store operations enabled by automation solutions.
Monitor and analyze store performance to make proactive recommendations.
Translate pilot results into a wider rollout of solutions.
Drive change management and provide exceptional onboarding experience.
Address barriers and prioritize enhancement requests to shape product roadmap.
Strengthen customer engagement by traveling to stores within territory.

LeadershipProject ManagementProduct ManagementCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-21

Apply

🔥 Enterprise Customer Success Manager (Remote)

Posted 2024-11-21

📍 Florida, Georgia, Illinois, Massachusetts, North Carolina, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Tennessee, Texas, California, Colorado

🔍 Commodities

Minimum of 5 years working on Enterprise Accounts in a product-focused SaaS business.
Strong customer-centric approach and a highly organized mindset.
Familiarity with CRM data management systems, Salesforce preferred.
Experience in commodities or related sectors, and a keen ability to build relationships.
Strong technical proficiency, particularly in Excel, with knowledge of APIs beneficial.

Build and maintain strong long-term relationships with Fastmarkets' top 100 clients.
Act as a trusted partner to understand customer needs and align solutions.
Collaborate with Account Managers to identify opportunities for cross-selling and upselling.
Engage with key stakeholders to discuss goals for successful partnerships.
Analyze account usage data to mitigate risks and reduce churn.

SalesforceCommunication SkillsPresentation skillsCoaching

Posted 2024-11-21

Apply

🔥 Enterprise Customer Success Manager (Remote)

Posted 2024-11-21

📍 Florida, Georgia, Illinois, Massachusetts, North Carolina, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Tennessee, Texas, California, Colorado

🧭 Full-Time

🔍 Commodities

Minimum of 5 years working on Enterprise Accounts in a product-focused SaaS business.
Customer-centric with a highly organized mindset.
Experience with CRM data management systems; Salesforce knowledge is beneficial.
Commodities experience preferred; pricing or subscription agency background acceptable.
Strong relationship-building skills and high emotional intelligence.
Technical proficiency with Excel; knowledge of APIs beneficial.
Ability to visit clients and maintain exceptional communication skills.

Build and maintain relationships with top 100 clients.
Act as trusted advisor and understand customer needs.
Collaborate with Account Managers for account planning and reviews.
Identify opportunities for cross-selling and upselling.
Schedule meetings for account strategy alignment.
Monitor account risks and develop mitigation plans.
Create onboarding and adoption plans for users.
Provide training and ensure effective communication of product updates.

SalesforceCommunication SkillsPresentation skillsCoaching

Posted 2024-11-21

Apply

🔥 Enterprise Customer Success Manager (Remote)

Posted 2024-11-21

📍 Florida, Georgia, Illinois, Massachusetts, North Carolina, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Tennessee, Texas, California, Colorado

🧭 Full-Time

🔍 Global commodities

Minimum of 5 years working on Enterprise Accounts in a product-focused SaaS business.
Customer-centric approach with highly organized mindset.
Familiarity with CRM data management systems; Salesforce knowledge is beneficial.
Experience in commodities sector preferred, but other related fields accepted.
Strong interpersonal skills with high emotional intelligence.
Technical proficiency, especially in Excel; knowledge of APIs is a plus.
Excellent communication and presentation skills.

Build and maintain strong relationships with top 100 clients.
Support business growth by identifying cross-selling and upselling opportunities.
Visit clients to establish goals for a successful partnership.
Actively participate in account planning and strategy development.
Monitor account health and implement improvement plans.
Facilitate customer onboarding and provide necessary training.
Collaborate with various internal teams for a seamless customer experience.

SalesforceCommunication SkillsPresentation skillsCoaching

Posted 2024-11-21

Apply

🔥 Customer Success Manager, SMB

Posted 2024-11-21

📍 US and Canada

💸 63000 - 85000 USD per year

🔍 Cybersecurity

Minimum 1 year experience in a Customer Success role servicing customers at scale.
Strong communication skills over multiple platforms.
Experience guiding customers and translating technical terms.
Ability to synthesize and log findings accurately.
Passion for helping businesses be more productive with software.

Guide Teams and Business customers through established best practices.
Act as a customer champion to increase awareness of customer needs.
Support customer retention and drive adoption goals through proactive engagement.
Manage data and activity of customers in coordination with Onboarding and Account management teams.
Engage with customers during the annual renewal process to ensure satisfaction.
Identify cross-sell/upsell opportunities and involve customers in advocacy initiatives.
Contribute to team success through performance metrics.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-21

Apply

🔥 Sr. Customer Success Manager - Northeast

Posted 2024-11-21

📍 Northeastern US

🧭 Full-Time

🔍 Healthcare technology

Passionate about impacting acute and long-term post-acute care markets.
Experience in a customer-facing role within a SaaS/tech company.
Background in Healthcare Sales/Account Management/Customer Success, particularly in senior living.
Track record of sustaining and growing complex relationships.
Proficient communication and presentation skills.
Ability to work independently in a remote setting.
Expertise in data analysis with interpretation skills.
Bachelor's degree in a relevant field or equivalent experience.
Self-starter with a positive attitude and strong leadership abilities.
Experience with CRM tools like Salesforce and/or Gainsight.

Build and expand client relationships at various levels.
Understand market segments and contribute to cross-functional initiatives.
Develop joint customer success plans aligned with customer goals.
Facilitate Executive Business Reviews to align desired outcomes.
Act as a Trusted Advisor for strategic guidance and value.
Coordinate with internal teams for expansion and retention.
Identify sales opportunities alongside Account Executives.
Manage customer expectations and develop Save plans for at-risk accounts.
Onboard and mentor new team members.

LeadershipData AnalysisSalesforceStrategyData analysisCommunication SkillsCollaborationPresentation skillsDocumentation

Posted 2024-11-21

Apply

🔥 Customer Success Manager

Posted 2024-11-21

📍 United States

🧭 Full-Time

💸 105000 - 117000 USD per year

🔍 Risk Management

🏢 Company: LogicGate

3+ Years Experience in GRC or Risk Advisory.
1+ Years Experience in Customer Success, Solutions Engineering, or Professional Services roles.
Interest in supporting sales and commercial business development efforts.
Great people skills and the ability to understand the audience and tailor messages.
Ability to manage multiple accounts with strong organization and attention to detail.
A drive to learn and understand customers' problems and effectively communicate solutions.

Build and maintain customer relationships in order to drive product adoption, expansion, and customer advocacy.
Act as a trusted advisor by providing GRC subject-matter expertise and Risk Cloud product advice.
Lead the development of long-term success plans and drive executive alignment with customers.
Track customer health scores and engage unhealthy customers with solutions.
Collaborate cross-functionally with other teams throughout the customer journey.
Partner closely with Sales and Solution Engineering teams for expansion opportunities and customer retention.
Share feedback with Product and Development teams to influence the Risk Cloud product roadmap.

Attention to detailTime ManagementCompliance

Posted 2024-11-21

Apply

Customer Success Manager

Requirements:

Responsibilities:

Related Jobs

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities

🔧 Requirements

💡 Responsibilities