Customer Success Manager

Posted 5 months agoInactiveViewed

💎 Seniority level: Manager, 5+ years

📍 Location: United States

💸 Salary: $115,000 - $125,000 per year

🔍 Industry: Biopharmaceutical industry

🏢 Company: Claritas Rx👥 101-250💰 Private almost 4 years agoInformation Services Service Industry Analytics Information Technology

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementCommunication SkillsCollaborationMicrosoft Excel

Requirements:

Deep knowledge of biopharmaceutical marketing, managed markets or distribution.
Creative approach to analytical problem solving.
Excellent written and oral communication skills.
Excellent quantitative analysis skills and expert-level proficiency with Microsoft Excel.
Experience in building customer relationships and managing client-focused projects.
Skills in problem solving, project management, expectation setting, listening, empathy, and tenacity.

Responsibilities:

Responsible for the client’s overall success.
Manage day-to-day operations as the main point of contact.
Facilitate internal and external customer meetings.
Collaborate closely with customers to understand their needs.
Manage relationships with internal groups to facilitate customer requests.
Manage roll-out of new product features to customers.
Ensure data quality in customer deliverables.
Play a key project management role in new customer implementations.
Serve as a subject matter expert on commercial data.
Organize and train team members.

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