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Customer Success Manager

Posted 5 months agoViewed

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💎 Seniority level: Manager

🔍 Industry: Marketing agency

🗣️ Languages: English

Requirements:
  • Great communicator who can translate complex data into simple, actionable insights.
  • Project management proficiency with organization and detail orientation for handling multiple projects.
  • Familiarity with at least one ad platform (Google Ads, Meta Ads) or ecommerce tool (Shopify, Google Analytics).
  • Proactive nature with the ability to handle conflicts diplomatically.
  • Bonus: Experience as a specialist in one of the platforms used.
Responsibilities:
  • Be the main point of contact for clients and manage relationships.
  • Understand client goals and provide regular updates on business health metrics.
  • Keep projects on track by checking budget and KPI realism, breaking down targets, and ensuring resources are available.
  • Host client calls, address questions, and manage issues while knowing when to involve specialists.
  • Identify and follow up on client needs and provide fitting solutions.
  • Collaborate closely with specialist teams to meet and exceed client expectations.
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