Apply📍 United States
💸 60000.0 - 80000.0 USD per year
🔍 Identity security
🏢 Company: Bitwarden👥 101-250💰 $100,000,000 Series B over 2 years agoPrivacyCyber SecurityEnterprise SoftwareIdentity ManagementSoftware
- A passion for helping Bitwarden users.
- Strong empathy and ability to advocate for others.
- Experience in customer service and billing communication.
- Understanding of confidential, billing, and accounting information.
- Superb organization, attention to detail, and time management skills.
- Excellent written and verbal communication skills.
- Creative problem-solving skills and good judgment.
- Experience multitasking in a fast-paced environment.
- Working knowledge of Google G Suite and/or Microsoft Office.
- Experience with cloud or web-based applications.
- Experience working with Stripe is a plus.
- Experience in retail or fast-paced customer facing environments is a plus.
- Manage customer accounts and generate invoices.
- Collect payments and update accounts to reflect changes.
- Answer customer questions regarding billing and account status.
- Identify and resolve billing errors or issues accurately.
- Review Purchase Orders for accuracy and adherence to guidelines.
- Generate new order and renewal invoices ensuring correct calculations.
- Setup and maintain customer accounts in the billing system.
- Assist with accounting duties and participate in departmental projects.
Customer serviceMicrosoft OfficeAccountingAttention to detailOrganizational skillsTime ManagementWritten communicationEmpathy
Posted 13 days ago
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