Customer Service & Billing Specialist

View full description

Requirements:

• Proven experience in customer service and billing roles.
• Proficiency in Salesforce and Microsoft Excel.
• Excellent verbal and written communication skills.
• Strong attention to detail with the ability to manage multiple tasks simultaneously.
• Ability to work independently and as part of a collaborative team.
• Must be available to work the scheduled hours: 9am - 5pm EST.

Responsibilities:

• Respond promptly and professionally to customer inquiries regarding billing issues.
• Provide clear communication and effective solutions to resolve billing discrepancies.
• Process billing transactions accurately and efficiently.
• Reconcile accounts and ensure timely billing cycles.
• Utilize Salesforce to manage customer accounts and update billing information.
• Prepare and maintain detailed billing reports and spreadsheets using Excel.
• Track and analyze billing data to identify trends and potential improvements.
• Work closely with cross-functional teams to streamline billing processes.
• Provide feedback and recommendations for process enhancements to improve customer satisfaction and operational efficiency.