Senior Product Support Billing Specialist (AWS/GCP)

Posted 16 days agoViewed

💎 Seniority level: Senior, 3+ years in a technical support role or similar in a B2B SaaS environment; 1-2+ years experience with GCP and/or AWS billing

📍 Location: Colombia, other regions of LATAM

🔍 Industry: Cloud technology

⏳ Experience: 3+ years in a technical support role or similar in a B2B SaaS environment; 1-2+ years experience with GCP and/or AWS billing

🪄 Skills: AWSPythonSQLData AnalysisGCPJiraDocumentationTechnical support

Requirements:

3+ years in a technical support role or similar in a B2B SaaS environment.
1-2+ years experience with GCP and/or AWS billing.
Experience creating and enhancing documentation for the Product Support organization.
Some knowledge with Ticketing/Case Management Systems like Salesforce, Zendesk, or ServiceNow.
Ability to troubleshoot customer software problems including bug tracking systems like Jira.
Strong service mindset and conflict resolution skills.
Good communication, presentation, and analytical skills.
Self-motivated and eager to learn and develop professional competencies.

Responsibilities:

Be the expert on GCP and/or AWS billing enquiries.
Analyze customer billing lines and point out discrepancies to engineering.
Respond urgently to escalated issues and liaise with Cloud vendors.
Inform the team of new product information and trends.
Triage and provide resolution for customer support requests.
Guide clients through technical troubleshooting.
Log all issues properly and create knowledge base content.
Enhance product documentation with technical writing team.
Maintain positive relationships with clients.
Minimal On-call may be required.

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🔥 Senior Product Support Billing Specialist (AWS/GCP)

Posted 16 days ago

📍 Colombia, LATAM

🔍 Cloud technology

🏢 Company: DoiT👥 501-1000💰 $100,000,000 Series A over 5 years agoInternet of Things Big Data Cloud Computing Robotics Analytics Information Technology

🔧 Requirements

3+ years in a technical support role or similar in a B2B SaaS environment.
1-2+ years experience with GCP and/or AWS billing.
Experience in creating and enhancing documentation for Product Support.
Some knowledge of Ticketing/Case Management Systems like Salesforce or Zendesk.
Analytical problem solving skills and good communication skills.

💡 Responsibilities

Be the expert on Google Cloud Platform (GCP) and/or Amazon Web Services (AWS) billing inquiries.
Analyze customer billing lines and point out discrepancies to the engineering team.
Respond urgently to escalated customer support issues and work with cloud vendors.
Ensure the Account Management and Product Support teams are informed of customer issues.
Triage, troubleshoot, and resolve customer support requests across multiple channels.

AWSSQLData AnalysisGCPJiraDocumentationCustomer support

Posted 16 days ago

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