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Community Manager

Posted 17 days agoViewed

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💎 Seniority level: Manager, 3+ years

💸 Salary: 61000.0 - 66000.0 USD per year

🔍 Industry: Nonprofit

🏢 Company: Civic Nation👥 11-50Communities

🗣️ Languages: English

⏳ Experience: 3+ years

Requirements:
  • 3+ years of relevant community engagement experience in nonprofit, organizing, or corporate sectors.
  • Exceptional customer service skills with a focus on volunteer retention.
  • Experience in coordinating and managing virtual events.
  • Familiarity with digital marketing strategies and tools for community engagement.
Responsibilities:
  • Manage the volunteer user experience from welcoming new lawyers to routine check-ins.
  • Write personalized emails about pro bono projects to motivate community members.
  • Design and facilitate activities and communications to foster engagement.
  • Build and maintain relationships with active volunteers, empowering them as ambassadors.
  • Track, maintain, and analyze user experience and engagement data.
  • Provide technical support for volunteers navigating the platform.
  • Collect testimonials and user feedback for reports and fundraising efforts.
  • Research and implement best practices for volunteer satisfaction and retention.
  • Seek opportunities to improve WTA’s community and platform.
  • Support legal partnerships by identifying geographical and expertise gaps.
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