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Knowledge & Community Manager

Posted 22 days agoViewed

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💎 Seniority level: Manager

🔍 Industry: Technology

Requirements:
  • Proven experience in knowledge management or technical enablement roles with understanding of AI trends.
  • Strong technical understanding of the company's products and capability to communicate with diverse stakeholders.
  • Exceptional customer service skills aimed at proactive issue deflection.
  • Strong interpersonal skills with ability to build trust across teams.
  • Experience with support delivery metrics and knowledge dissemination tools.
Responsibilities:
  • Design and execute a knowledge strategy that supports employee development and customer success.
  • Oversee the creation and maintenance of a comprehensive knowledge base.
  • Collaborate with various teams to ensure content reflects the latest updates.
  • Develop community-focused programs for customer support.
  • Define and track metrics for program success and enhance knowledge accessibility.
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