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Knowledge & Community Manager

Posted 2 months agoViewed

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💎 Seniority level: Manager, Proven experience in knowledge management or technical enablement roles

🔍 Industry: Technology

⏳ Experience: Proven experience in knowledge management or technical enablement roles

Requirements:
  • Proven experience in knowledge management or technical enablement roles.
  • Deep understanding of AI trends and considerations.
  • Strong understanding of the company’s products and ability to communicate technical concepts.
  • Exceptional customer service skills with a focus on proactive issue resolution.
  • Strong interpersonal and communication skills for building relationships across teams.
  • Experience with support delivery metrics and knowledge dissemination tools.
Responsibilities:
  • Design and execute a comprehensive knowledge strategy for employee development, customer success, and partner enablement.
  • Identify gaps in knowledge-sharing practices and enhance resource accessibility and training quality.
  • Oversee the creation and maintenance of an extensive knowledge base collaborating with multiple teams.
  • Incorporate AI methodologies to improve case deflection and customer self-service experience.
  • Develop community-focused programs for customers and assess their effectiveness continuously.
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