Contract Technical Community Manager

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Requirements:

• Experience managing established or emerging gaming communities.
• Excellence in written and verbal communication for public and internal interactions.
• Proven ability to enable virtual conversations and empower teams.
• Ability to thrive in a dynamic environment.
• Strong insights for structuring online interactions.
• Track record in reactive and proactive public conversations.
• Ability to use Zendesk, Salesforce, or similar tools.
• Strong technical writing skills to simplify complex issues.

Responsibilities:

• Interact directly with players through digital mediums.
• Support the community team in aligning with developers on player experience.
• Discover, troubleshoot, escalate, and resolve player-impacting issues.
• Coordinate with outsourcing teams and moderators.
• Manage time-sensitive social media communications.
• Craft player-facing messaging and maintain knowledge bases.
• Participate in Live Triage and internal play tests.
• Monitor conversations, triage reports, and curate known issues.
• Analyze player sentiment trends and deliver reports.
• Source and organize player feedback for distribution.
• Work with marketing on community leadership.
• Provide context on player experiences for game fixes.
• Maintain documentation for info-sharing and training.
• Ensure brand voice across owned channels.
• Draft content for the Bungie Blog.