Senior Product Designer

Posted 3 days agoViewed

💎 Seniority level: Senior, 5+ years

📍 Location: USA

💸 Salary: 142000.0 - 210000.0 USD per year

🔍 Industry: Financial Services

🏢 Company: Affirm👥 1001-5000💰 Post-IPO Equity about 4 years ago🫂 Last layoff almost 2 years agoLending Financial Services Payments FinTech

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Data AnalysisDesign PatternsFigmaUI DesignUser Experience DesignProduct designResearchPrototyping

Requirements:

5+ years of product design experience across mobile and desktop platforms, with demonstrated expertise in both consumer-facing and B2B applications.
This position requires either equivalent practical experience or a Bachelor’s degree in a related field.
Strong portfolio showcasing work developed that demonstrates end-to-end design processes, tools, experiences, and successfully shipped digital products.
Experience designing conversation flows, chat interfaces, or related customer service app experiences.
Proven ability to navigate ambiguous problem spaces and drive work forward independently.
Strong track record of effective cross-functional partnership and collaborative problem-solving.
Experience working with and contributing to design systems.
Ability to balance high-quality execution with pragmatic shipping decisions.
Self-directed work style with a proactive approach to seeking feedback and driving projects forward.
High level proficiency with Figma, FigJam, Google Suite, and other design tools.

Responsibilities:

Design and deliver sophisticated chat experiences that balance customer needs with operational efficiency.
Navigate complex servicing scenarios to create clear, actionable solutions for both customers and agents.
Drive short-term optimizations while contributing to our long-term vision for customer service.
Partner closely with product management, engineering, research, and content teams to execute cohesive experiences across our servicing platforms.
Contribute to our conversational design patterns and help establish best practices for chat interactions.
Balance rapid iteration with thoughtful, systemic improvements across the Consumer Servicing ecosystem.

Apply

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Senior Product Designer

Requirements:

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