Senior Product Designer

Posted 3 days agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: USA

💸 Salary: 160000.0 - 210000.0 USD per year

🔍 Industry: Financial services

⏳ Experience: 5+ years

🪄 Skills: Design PatternsFigmaProduct design

Requirements:

5+ years of product design experience across mobile and desktop platforms, with expertise in consumer-facing and B2B applications.
Bachelor’s degree in a related field or equivalent practical experience.
Strong portfolio showcasing end-to-end design processes and successful shipping of digital products.
Experience designing conversation flows, chat interfaces, or related customer service app experiences.
Proven ability to navigate ambiguous problem spaces and drive work forward independently.
Strong track record of effective cross-functional partnership and collaborative problem-solving.
Experience with and contribution to design systems.
Ability to balance high-quality execution with pragmatic shipping decisions.
Self-directed work style with a proactive approach to feedback and project management.
High proficiency with Figma, FigJam, Google Suite, and other design tools.

Responsibilities:

Design and deliver sophisticated chat experiences that balance customer needs with operational efficiency.
Navigate complex servicing scenarios to create clear, actionable solutions for both customers and agents.
Drive short-term optimizations while contributing to a long-term vision for customer service.
Partner closely with product management, engineering, research, and content teams to execute cohesive experiences.
Contribute to conversational design patterns and establish best practices for chat interactions.
Balance rapid iteration with systemic improvements across the Consumer Servicing ecosystem.

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Senior Product Designer

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