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Customer Service Representative

Posted 16 days agoViewed

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💎 Seniority level: Entry, Prior experience with phone sales and scheduling coordination is strongly preferred

💸 Salary: 14.0 - 16.0 USD per hour

🔍 Industry: Legal Services

🏢 Company: ABC Legal Services👥 501-1000Risk ManagementLegal

🗣️ Languages: English

⏳ Experience: Prior experience with phone sales and scheduling coordination is strongly preferred

Requirements:
  • A solutions-focused mindset with the ability to identify problems and implement solutions.
  • Prior experience in phone sales and scheduling coordination is strongly preferred.
  • Excellent verbal and written communication skills.
  • Strong technical skills are preferred.
  • Strong analytic capability to transform data into insight.
  • Ability to thrive in a fast-paced and innovative environment.
  • Ability to read, write, and speak English.
Responsibilities:
  • Learn to deliver scripted dialogues for recruiting new attorneys through cold calls, texts, or emails.
  • Work with existing network attorneys to ensure timely coverage of assigned hearings.
  • Answer incoming calls and provide basic information regarding hearings and schedules.
  • Quickly learn business operations to frequently make calls and meet customer support standards.
  • Achieve or exceed specific set goals and metrics.
  • Participate in daily stand-up meetings with the team.
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