Customer Service Representative (001 -0053)

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Requirements:

• 1-2 years of experience in customer service, preferably in the retail or e-commerce sectors.
• Strong communication skills with a friendly and approachable demeanor.
• Experience with e-commerce platforms, Shopify preferred.
• Proficient in using helpdesk software (like Zendesk or Gorgias).
• Proficient in MS Office tools, specifically MS Excel.
• Knowledgeable in Photoshop or any photo editing software.
• Ability to multitask and manage a high volume of inquiries effectively.
• Detail-oriented with excellent problem-solving skills.
• A passion for lingerie and an understanding of the fashion retail industry is a plus!
• Ability to work in a fast-paced remote environment.

Responsibilities:

• Provide prompt and friendly responses to customer inquiries via email, chat, and phone.
• Assist customers in product selection, sizing, and order placement.
• Handle customer complaints and concerns in a positive and solutions-oriented manner.
• Process returns and exchanges, ensuring customers have a hassle-free experience.
• Collaborate with the warehouse team to track orders and manage inventory.
• Maintain customer information in the database and ensure accurate order processing.
• Update products on the website to ensure accurate and up-to-date information.
• Gather feedback from customers to continuously enhance the service offered.
• Provide occasional administrative support to the customer service team.
• Demonstrate good time management skills to effectively handle multiple tasks and priorities.