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Manager, Client Services

Posted 4 days agoViewed

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💎 Seniority level: Manager, Minimum of 5 years

📍 Location: United States

💸 Salary: 118000.0 - 126500.0 USD per year

🔍 Industry: Healthcare

🏢 Company: Cleerly👥 11-50Real Estate InvestmentPersonal FinanceBankingWealth ManagementInsurance

🗣️ Languages: English

⏳ Experience: Minimum of 5 years

🪄 Skills: LeadershipProject ManagementData AnalysisCoachingReportingClient relationship management

Requirements:
  • Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
  • Minimum of 5 years of experience in a supervisory or managerial role, preferably in a healthcare or client services environment.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in using ticketing systems and relevant software.
  • Ability to analyze data and generate actionable insights.
  • Strong organizational and problem-solving abilities.
  • Commitment to providing exceptional client service.
Responsibilities:
  • Supervise and support a team of Care Coordinators and Client Services Analysts.
  • Manage daily operations to ensure efficient workflow and high-quality service delivery.
  • Monitor and evaluate job performance, providing feedback and coaching.
  • Develop and implement strategies to improve operational efficiency.
  • Oversee the ticketing system for timely client issue resolution.
  • Act as a player/coach, resolving requests alongside the team.
  • Prepare and present reports on operational metrics and performance.
  • Collaborate with departments to streamline processes.
  • Handle escalated client issues and ensure satisfactory resolution.
  • Conduct regular team meetings and training sessions.
  • Ensure compliance with company policies and industry regulations.
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