Omni-Channel Account Manager, Client Services

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Requirements:

• Bachelor's Degree in Marketing, Communication, or related discipline.
• 3-5 years of digital marketing experience with a focus on cross-channel plans.
• Proven track record of high customer satisfaction scores.
• Extensive experience with CRM or Marketing Operations platforms (e.g., Salesforce, Shopify, Hubspot).
• Ability to discuss business-level metrics such as LTV:CAC, MER, etc.
• Strong campaign leadership skills for multi-channel environments.
• Ability to build rapport with executive-level contacts.
• Desire to work as both a marketing and business consultant.
• Self-starter in a fast-paced environment with an entrepreneurial spirit.

Responsibilities:

• Employ AI technologies to enhance and optimize business processes.
• Establish strong relationships with client decision-makers through regular check-ins.
• Lead cross-functional teams with comprehensive marketing strategies across various channels.
• Leverage data and analytics for strategic opportunities and actionable reporting.
• Utilize measurement frameworks to inform marketing decisions and optimize budgets.
• Provide coaching and development to team members.
• Guide contract renewal strategies and identify performance improvement strategies.