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Customer Service Specialist

Posted 1 day agoViewed

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💎 Seniority level: Entry, Minimum of 1 year of customer service experience required

💸 Salary: 22.0 - 27.5 USD per hour

🏢 Company: Red Pill RH

⏳ Experience: Minimum of 1 year of customer service experience required

Requirements:
  • Minimum of 1 year of customer service experience required, ideally in a remote setting.
  • Strong communication and problem-solving skills, with the ability to remain calm under pressure.
  • Proficient in customer service software, email platforms, and Microsoft Office Suite.
  • Self-motivated, detail-oriented, and capable of working independently with minimal supervision.
  • Availability to work Monday through Friday, 8:00 AM - 4:00 PM PST.
  • Demonstrates patience, kindness, and professionalism in all interactions.
Responsibilities:
  • Serve as the primary point of contact for customer inquiries, providing accurate, timely, and efficient responses via phone, email, or chat.
  • Troubleshoot and resolve customer complaints, issues, and service-related problems with empathy and professionalism.
  • Maintain up-to-date knowledge of products and services to provide informed assistance.
  • Accurately document customer interactions for future reference.
  • Collaborate with team members and other departments to resolve complex issues.
  • Gather customer feedback and relay insights to improve services and customer experience.
  • Handle multiple tasks while maintaining a high level of service.
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