Administrative & Customer Service Specialist

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Requirements:

• Proven experience in order fulfillment within the consumer packaged goods (CPG) industry.
• Strong written and verbal communication skills.
• Exceptional analytical abilities for assessing and addressing customer needs.
• Highly organized with excellent documentation and multitasking skills.
• Outstanding interpersonal skills and the ability to thrive in a collaborative team environment.

Responsibilities:

• Process and manage customer orders accurately, ensuring pricing, specifications, and shipping details are correct.
• Meet service rate targets for order fulfillment.
• Proactively communicate order status, delivery timelines, and any potential delays or issues to customers.
• Collaborate closely with sales, production, and logistics teams to ensure timely and accurate order fulfillment.
• Address and resolve service problems or customer complaints effectively and professionally.