Italian Speaking Airline Customer Service Specialist - Athens (Remote in Greece)

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Requirements:

• Fluency in Italian and English, both written and verbal.
• Experience in customer service, particularly in the airline or travel industry, is preferred.
• Outstanding communication and interpersonal skills.
• Strong customer-focused mindset with the ability to manage inquiries and resolve issues effectively.
• Proficient in using customer service software and Microsoft Office tools.
• Detail-oriented with excellent organizational capabilities.
• A keen interest in the travel sector and dedication to enhancing customer experiences.

Responsibilities:

• Deliver exceptional customer service to Italian-speaking airline clients through phone, email, and chat communication.
• Assist customers with inquiries related to flight arrangements, changes, cancellations, and baggage issues.
• Effectively resolve customer complaints and provide solutions in a timely manner.
• Stay updated on airline policies, procedures, and industry regulations to ensure accurate assistance.
• Document all customer interactions diligently in the CRM system.
• Collaborate with cross-functional teams to enhance overall service quality.
• Participate in training sessions to refine skills and enhance product knowledge.