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Italian Speaking Airline Customer Service Specialist - Athens (Remote in Greece)

Posted 16 days agoViewed

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💎 Seniority level: Entry, No prior experience necessary

📍 Location: Greece, Italy, Romania, Portugal, Malta

🔍 Industry: Travel industry

🏢 Company: Patrique Mercier Recruitment

🗣️ Languages: Italian, English

⏳ Experience: No prior experience necessary

🪄 Skills: Customer serviceFluency in English

Requirements:
  • Fluency in Italian and English, both written and spoken.
  • No prior experience necessary; eagerness to learn and help is essential.
  • Strong communication skills and a positive, friendly demeanor.
  • Ability to work independently in a remote environment.
  • Proficient in problem-solving with a customer-centric approach.
  • Basic computer skills and familiarity with online communication tools.
  • Flexibility to work various shifts, including weekends and holidays.
  • A collaborative spirit with the willingness to contribute to team goals.
Responsibilities:
  • Assist Italian-speaking customers with a range of inquiries related to their flights, bookings, and travel issues.
  • Ensure customers have a smooth and pleasant experience while addressing their concerns.
  • Dedicate yourself to providing excellent customer support to enhance client satisfaction.
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🔥 Italian Speaking Airline Customer Service Specialist - Athens (Remote in Greece)
Posted about 2 months ago

📍 Greece

🔍 Airline, travel

🏢 Company: Patrique Mercier Recruitment FR

  • Fluency in Italian and English, both written and verbal.
  • Experience in customer service, particularly in the airline or travel industry, is preferred.
  • Outstanding communication and interpersonal skills.
  • Strong customer-focused mindset with the ability to manage inquiries and resolve issues effectively.
  • Proficient in using customer service software and Microsoft Office tools.
  • Detail-oriented with excellent organizational capabilities.
  • A keen interest in the travel sector and dedication to enhancing customer experiences.
  • Deliver exceptional customer service to Italian-speaking airline clients through phone, email, and chat communication.
  • Assist customers with inquiries related to flight arrangements, changes, cancellations, and baggage issues.
  • Effectively resolve customer complaints and provide solutions in a timely manner.
  • Stay updated on airline policies, procedures, and industry regulations to ensure accurate assistance.
  • Document all customer interactions diligently in the CRM system.
  • Collaborate with cross-functional teams to enhance overall service quality.
  • Participate in training sessions to refine skills and enhance product knowledge.

Customer serviceMicrosoft OfficeFluency in EnglishCRM

Posted about 2 months ago
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