Operations Associate

Posted 26 days agoViewed

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💎 Seniority level: Entry

📍 Location: Massachusetts, New York

💸 Salary: 60000.0 - 65000.0 USD per year

🔍 Industry: Clean energy, Home improvement

🏢 Company: Tetra👥 501-1000 Food Processing Manufacturing

🗣️ Languages: English

🪄 Skills: Project ManagementCommunication SkillsCustomer serviceTime ManagementDocumentationTeamwork

Requirements:

Excellent project management and time management skills for handling multiple customers.
Strong communication skills necessary for customer and contractor interactions.
Team-centric approach for coordinating with various internal team members.
Understanding of HVAC installation is beneficial, with a willingness to learn products.

Responsibilities:

Take full ownership of customer experience after sale and through installation process.
Conduct virtual or on-site walkthroughs with contractors.
Communicate changes to customers and update documentation.
Order equipment, coordinate deliveries, and schedule installs with HVAC contractors.
Serve as primary contact for customers and contractors, organizing logistics and troubleshooting issues.
Manage a portfolio of customers, prioritizing tasks for smooth operations.
Work with the Operations team to identify inefficiencies and implement solutions.
Meet individual goals related to revenue, customer satisfaction, and operational efficiency.

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Operations Associate

Requirements:

Responsibilities:

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