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Senior Manager, Customer Success

Posted 24 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

🔍 Industry: Technology

🏢 Company: SOCi👥 501-1000💰 almost 2 years agoAdvertisingFood and BeverageRetailFinancial ServicesMarketingReal EstateProfessional ServicesSoftware

⏳ Experience: 5+ years

🪄 Skills: LeadershipProject ManagementPeople ManagementProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingMentoringCoaching

Requirements:
  • A minimum of 3+ years in a supervisory role.
  • 5+ years of relevant experience as an individual contributor.
  • Extensive experience working with large, enterprise-level clients.
  • Strong analytical and problem-solving abilities.
  • Proven ability to collaborate with internal leaders, gather insights, and drive issue resolution.
  • Exceptional consultative skills, adept at building and maintaining relationships with enterprise customers.
  • A proactive and motivated coach, dedicated to mentoring and guiding Customer Success professionals.
Responsibilities:
  • Lead, mentor, and manage a team of Customer Success Managers (CSMs), ensuring alignment with departmental goals and business objectives.
  • Oversee a high-value Enterprise book of business, guiding the team to establish, track, and meet key performance indicators (KPIs).
  • Direct the team in crafting and executing Success Plans and strategic initiatives to expand market share.
  • Ensure CSMs cultivate deep relationships within their customer base, positioning themselves as trusted advisors.
  • Collaborate cross-functionally with leaders from various departments to drive customer success and ensure a seamless customer journey.
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