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Senior Manager, Customer Success (Remote)

Posted 24 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: U.S., Eastern Time, NOT STATED

💸 Salary: 102000 - 107000 USD per year

🔍 Industry: Nonprofit, data science, education

🏢 Company: DataKind👥 11-50💰 $2,000,000 about 8 years agoArtificial Intelligence (AI)Big DataAnalyticsData Visualization

⏳ Experience: 5+ years

🪄 Skills: Artificial IntelligenceMachine LearningStrategyData scienceCollaborationDocumentation

Requirements:
  • Alignment with DataKind's mission and values, especially around inclusion.
  • 5+ years experience in customer success within technology products.
  • Ability to build relationships with a sales-oriented approach.
  • Familiarity with data science and AI products, preferably with client support experience.
  • Knowledge of educational products and navigating the sales cycle.
  • Self-motivated and resilient in overcoming challenges.
Responsibilities:
  • Primary point of contact for education customers using DataKind’s Student Success Tool.
  • Support customer onboarding, use, and troubleshooting through training materials.
  • Facilitate regular customer engagement to retain customers and ensure satisfaction.
  • Manage DataKind’s CRM, document client interactions and report to teams.
  • Represent customer feedback in cross-functional teams and assist with marketing efforts.
  • Maintain client documentation and evaluate data for strategic decisions.
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