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🧭 Full-Time
🔍 Financial technology and remittance services
🏢 Company: Zepz👥 1001-5000💰 $267,000,000 Series F 4 months ago🫂 Last layoff about 1 year agoMobile PaymentsFinancial ServicesPaymentsFinTech
- Bachelor’s degree in a related field or equivalent work experience.
- Minimum of 3 years of experience in quality assurance, preferably in a customer contact center environment.
- Proven experience in managing and developing teams.
- Strong analytical skills with the ability to interpret data.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment.
- Proficiency in QA software and tools.
- Familiarity with performance metrics and reporting.
- Manage and mentor a team of QA analysts.
- Develop and implement a comprehensive QA strategy.
- Oversee monitoring of customer interactions across various channels.
- Analyze QA data for insights and recommendations.
- Collaborate on training materials and facilitate workshops.
- Prepare and present QA reports to senior management.
- Identify process gaps and work on corrective actions.
- Utilize customer feedback to enhance QA practices.
- Participate in calibration sessions and ensure quality evaluations.
- Ensure compliance with policies and foster a positive team environment.
LeadershipData AnalysisAnalytical SkillsComplianceTrainingQuality AssuranceProcess improvement
Posted 20 days ago
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