CSDM and ITSM Incident Manager

Posted 2024-11-20

💎 Seniority level: Manager

📍 Location: United States of America

🔍 Industry: Elevator and escalator manufacturing, installation, and service

🪄 Skills: LeadershipProject ManagementAgileProduct ManagementSCRUMProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAgile methodologiesAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:

Experience with ServiceNow services processes following CSDM principles.
Ability to consult and influence Service Owners/Managers on proper implementation of the CSDM.
Strong documentation skills for maintaining service process and procedures.
Experience in requirement discussions and resolving conflicts.
Skill in reviewing stories for accurate definition and acceptance criteria.

Responsibilities:

Responsible for all aspects of the service management Incident Process.
Ensures that the Incident Process is fit for purpose and fit for use.
Reviews, recommends, designs, and drives implementation of enhancements to the Incident Process.
Documents and maintains incident process and procedures.
Participates in requirements discussions and helps resolve cross-functional conflicts.
Provides formal process testing and UAT sign-off.
Works closely with the platform owner and stakeholders to prioritize the relevant backlog.
Guides the implementation of the ServiceNow Common Service Data Model (CSDM).

Apply

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Ensures that the Incident Process is fit for purpose and fit for use.
Reviews, recommends, designs, and drives implementation of enhancements to the Incident Process.
Documents and maintains incident process and procedures.
Participates in requirements discussions and helps resolve cross-functional conflicts.
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Guides the implementation of the ServiceNow Common Service Data Model (CSDM).
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🔥 CSDM and ITSM Incident Manager

Posted 2024-11-20

📍 United States of America

🔍 Elevator and escalator manufacturing and services

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Experience with ServiceNow services processes following CSDM principles.
Ability to document and maintain service processes and procedures.
Participate in requirements discussions and help resolve conflicts.
Review stories for accurate definition and acceptance criteria.
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Responsible for all aspects of the service management Incident Process.
Ensures that the Incident Process is fit for purpose and meets the standards.
Reviews, recommends, designs, and drives enhancements to the Incident Process.
Documents and maintains the incident process and procedures.
Participates in requirements discussions and resolves cross-functional conflicts.
Provides formal process testing and UAT sign-off.
Works closely with stakeholders to prioritize the backlog.
Actively participates in project and scrum meetings.
Guides implementation of ServiceNow CSDM for compatibility.
Involved in designing and managing digital products and services.

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Posted 2024-11-20

Apply

🔥 CSDM and ITSM Incident Manager

Posted 2024-11-20

📍 United States of America

🔍 Elevator and escalator manufacturing and service

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Experience in service management process and framework.
Knowledge of Common Service Data Model (CSDM).
Strong problem-solving skills to resolve cross-functional conflicts.
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Responsible for all aspects of the service management Incident Process.
Ensures Incident Process is fit for purpose and fit for use.
Reviews, recommends, designs, and drives implementation of enhancements to the Incident Process.
Documents and maintains incident process and procedures.
Participates in requirements discussions and resolves cross-functional conflicts.
Provides formal process testing and UAT sign-off.
Works closely with stakeholders to prioritize the relevant backlog.
Guides implementation of the ServiceNow Common Service Data Model (CSDM).

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Posted 2024-11-20

Apply

🔥 CSDM and ITSM Incident Manager

Posted 2024-11-20

📍 United States of America

🔍 Elevator and escalator manufacturing, installation, and service

🏢 Company: REC_Ext_Gateway

Experience with ServiceNow and the Incident Management process.
Ability to consult and influence Service Owners/Managers.
Strong documentation and process procedures skills.
Experience in requirements discussions and cross-functional conflict resolution.
Testing expertise including formal process testing and UAT sign-off.

Responsible for all aspects of the service management Incident Process.
Ensures the Incident Process is fit for purpose and use.
Reviews, recommends, designs, and drives enhancements to the Incident Process.
Documents and maintains incident process and procedures.
Participates in requirements discussions and helps resolve cross-functional conflicts.
Provides formal process testing and UAT sign-off.
Works closely with the platform owner to prioritize the backlog.
Guides the implementation of the ServiceNow CSDM.
Actively involved in designing digital products and services.

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Posted 2024-11-20

Apply

🔥 CSDM and ITSM Incident Manager

Posted 2024-11-20

📍 United States of America

🔍 Elevator and escalator manufacturing, installation, and service

🏢 Company: REC_Ext_Gateway

Ensure consistent execution of the incident management and service processes across the organization.
Participate in project and scrum meetings.
Engage in designing and lifecycle management of digital products and services.
Define service vision, tactics, goals, objectives, and KPIs.
Consult and influence Service Owners/Managers on CSDM implementation.

Responsible for all aspects of the service management Incident Process.
Review, recommend, design, and drive implementation of enhancements to the Incident Process.
Document and maintain incident process and procedures.
Ensure the process is performed according to the agreed standards.
Participate in requirements discussions and resolve cross-functional conflicts.
Provide formal process testing and UAT sign-off.
Work closely with the platform owner and stakeholders to prioritize backlog.
Guide the implementation of the ServiceNow CSDM.

LeadershipProject ManagementAgileProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAgile methodologiesAttention to detailOrganizational skills

Posted 2024-11-20

Apply

🔥 CSDM and ITSM Incident Manager

Posted 2024-11-20

📍 United States of America

🔍 Elevator and escalator manufacturing, installation, and service

🏢 Company: REC_Ext_Gateway

Experience with service management processes.
Knowledge of ServiceNow and CSDM principles.
Ability to document and maintain service processes and procedures.
Participation in cross-functional meetings.
Reviewing stories for accurate definition and acceptance criteria.

Responsible for all aspects of the service management Incident Process.
Ensures that the Incident Process is fit for purpose and use.
Reviews, recommends, designs, and drives implementation of enhancements to the Incident Process.
Documents and maintains incident process and procedures.
Participates in requirements discussions and helps resolve cross-functional conflicts.
Provides formal process testing and UAT sign-off.
Works closely with the platform owner and stakeholders to prioritize relevant backlog.
Guides the implementation of the ServiceNow Common Service Data Model (CSDM).

Posted 2024-11-20

Apply

🔥 CSDM and ITSM Incident Manager

Posted 2024-11-20

📍 United States of America

🔍 Elevator and escalator manufacturing

🏢 Company: REC_Ext_Gateway

Participates in requirements discussions and helps resolve cross-functional conflicts.
Reviews stories for accurate definition and acceptance criteria.
Provides formal process testing and UAT sign-off.
Works closely with the platform owner and stakeholders to prioritize the relevant backlog.

Responsible for all aspects of the service management Incident Process.
Ensures that the Incident Process is fit for purpose and fit for use.
Reviews, recommends, designs, and drives implementation of enhancements to the Incident Process.
Documents and maintains incident process and procedures.
Ensures consistent execution of the process across the organization.
Guides the implementation of the ServiceNow Common Service Data Model (CSDM).

LeadershipProject ManagementAgileProduct ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAgile methodologiesAttention to detailOrganizational skillsTime ManagementWritten communicationDocumentation

Posted 2024-11-20

Apply

🔥 CSDM and ITSM Incident Manager

Posted 2024-11-20

📍 United States of America

🔍 Elevator and escalator manufacturing and service

🏢 Company: REC_Ext_Gateway

Experience in service management is required.
Proficiency with ServiceNow and understanding CSDM principles.
Ability to facilitate requirements discussions and resolve conflicts across functions.
Knowledge in designing digital products and managing their lifecycle.

Responsible for all aspects of the service management Incident Process.
Ensures that the Incident Process is fit for purpose and fit for use.
Reviews, recommends, designs, and drives implementation of enhancements to the Incident Process.
Documents and maintains incident process and procedures.
Ensures that the process meets the aims of the definition.
Participates in requirements discussions and resolves cross-functional conflicts.
Provides formal process testing and UAT sign-off.
Ensures consistent execution of the process across the organization.
Works closely with the platform owner and stakeholders to prioritize the relevant backlog.
Guides the implementation of the ServiceNow Common Service Data Model.
Involved in designing and lifecycle management of digital products and services.
Defines service vision, tactics, goals, objectives, and KPIs.
Consults Service Owners/Managers on CSDM implementation.

LeadershipProject ManagementAgileSCRUMCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAgile methodologiesAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationDocumentation

Posted 2024-11-20

Apply

🔥 CSDM and ITSM Incident Manager

Posted 2024-11-20

📍 United States of America

🔍 Elevator and escalator manufacturing, installation, and service

🏢 Company: REC_Ext_Gateway

Experience in service management and knowledge of Incident Management.
Familiarity with ServiceNow and CSDM principles.
Ability to participate in and facilitate requirements discussions.
Strong analytical skills for reviewing stories and acceptance criteria.
Experience in process testing and user acceptance testing sign-off.
Ability to work collaboratively with diverse stakeholders.

Responsible for all aspects of the service management Incident Process.
Ensures that the Incident Process is fit for purpose and fit for use.
Reviews, recommends, designs, and drives implementation of enhancements to the Incident Process.
Documents and maintains incident process and procedures.
Ensures that their process is performed according to the agreed and documented standard.
Participates in requirements discussions and helps resolve cross-functional conflicts.
Reviews stories for accurate definition and acceptance criteria.
Provides formal process testing and UAT sign-off.
Ensures consistent execution of the process across the organization.
Works closely with the platform owner and stakeholders to prioritize the relevant backlog.
Actively participates in project and scrum meetings.
Guides the implementation of the ServiceNow Common Service Data Model (CSDM).
Actively involved in designing and the lifecycle management of digital products and services.
Defines service vision, tactics, goals, objectives, and KPIs.

Posted 2024-11-20

Apply

CSDM and ITSM Incident Manager

Requirements:

Responsibilities:

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