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📍 United States of America

🔍 Elevator and escalator manufacturing, installation, and service

  • Experience with ServiceNow services processes following CSDM principles.
  • Ability to consult and influence Service Owners/Managers on proper implementation of the CSDM.
  • Strong documentation skills for maintaining service process and procedures.
  • Experience in requirement discussions and resolving conflicts.
  • Skill in reviewing stories for accurate definition and acceptance criteria.

  • Responsible for all aspects of the service management Incident Process.
  • Ensures that the Incident Process is fit for purpose and fit for use.
  • Reviews, recommends, designs, and drives implementation of enhancements to the Incident Process.
  • Documents and maintains incident process and procedures.
  • Participates in requirements discussions and helps resolve cross-functional conflicts.
  • Provides formal process testing and UAT sign-off.
  • Works closely with the platform owner and stakeholders to prioritize the relevant backlog.
  • Guides the implementation of the ServiceNow Common Service Data Model (CSDM).

LeadershipProject ManagementAgileProduct ManagementSCRUMProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAgile methodologiesAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-20
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📍 United States of America

🧭 Full-Time

🔍 Elevator and escalator manufacturing, installation, and service

  • Bachelor's degree required.
  • 5+ years of sales experience.
  • Ability to work in a highly team-oriented and dynamic environment.
  • Strong presentation, written, and verbal communication skills.
  • Self-motivated with the ability to manage multiple projects.
  • Leadership skills, goal-oriented, strong time management, and organizational skills.
  • Comfortable in a technical environment using Microsoft software.

  • Oversee overall sales strategy including integration of sales growth and market share objectives for assigned branches.
  • Refine existing programs and develop & lead new ones.
  • Work collaboratively with the senior leadership team and local operations leaders to identify and execute strategic goals.
  • Nurture relationships with existing key customers and develop new ones.
  • Provide coaching, training, and development for sales associates to meet or exceed sales plans.
  • Develop and maintain relationships with Operating Area leadership.

LeadershipStrategyCommunication SkillsOrganizational skillsTime ManagementCoaching

Posted 2024-11-20
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