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🔍 Elevator and escalator manufacturing and services
- Experience with ServiceNow services processes following CSDM principles.
- Ability to document and maintain service processes and procedures.
- Participate in requirements discussions and help resolve conflicts.
- Review stories for accurate definition and acceptance criteria.
- Ensure consistent execution of processes across the organization.
- Responsible for all aspects of the service management Incident Process.
- Ensures that the Incident Process is fit for purpose and meets the standards.
- Reviews, recommends, designs, and drives enhancements to the Incident Process.
- Documents and maintains the incident process and procedures.
- Participates in requirements discussions and resolves cross-functional conflicts.
- Provides formal process testing and UAT sign-off.
- Works closely with stakeholders to prioritize the backlog.
- Actively participates in project and scrum meetings.
- Guides implementation of ServiceNow CSDM for compatibility.
- Involved in designing and managing digital products and services.
LeadershipProject ManagementAgilePeople ManagementProduct ManagementSCRUMProject CoordinationJiraCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAgile methodologiesAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationDocumentation
Posted 2024-11-20
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