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🔍 Elevator and escalator manufacturing, installation, and service
- Ensure consistent execution of the incident management and service processes across the organization.
- Participate in project and scrum meetings.
- Engage in designing and lifecycle management of digital products and services.
- Define service vision, tactics, goals, objectives, and KPIs.
- Consult and influence Service Owners/Managers on CSDM implementation.
- Responsible for all aspects of the service management Incident Process.
- Review, recommend, design, and drive implementation of enhancements to the Incident Process.
- Document and maintain incident process and procedures.
- Ensure the process is performed according to the agreed standards.
- Participate in requirements discussions and resolve cross-functional conflicts.
- Provide formal process testing and UAT sign-off.
- Work closely with the platform owner and stakeholders to prioritize backlog.
- Guide the implementation of the ServiceNow CSDM.
LeadershipProject ManagementAgileProject CoordinationCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAgile methodologiesAttention to detailOrganizational skills
Posted 2024-11-20
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