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REC_Ext_Gateway

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.

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🏢 REC_Ext_Gateway
🏢 REC_Ext_Gateway
🏢 REC_Ext_Gateway

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🔥 CSDM and ITSM Incident Manager
Posted 2024-11-20

📍 United States of America

🔍 Elevator and escalator manufacturing, installation, and service

  • Consult and influence Service Owners/Managers on proper implementation of CSDM.
  • Ensures consistent execution of the process across the organization.
  • Participates in project and scrum meetings.

  • Responsible for all aspects of the service management Incident Process.
  • Ensures that the Incident Process is fit for purpose and fit for use.
  • Reviews, recommends, designs, and drives implementation of enhancements to the Incident Process.
  • Documents and maintains incident process and procedures.
  • Participates in requirements discussions and helps resolve cross-functional conflicts.
  • Provides formal process testing and UAT sign-off.
  • Works closely with platform owner and stakeholders to prioritize the relevant backlog.
  • Guides the implementation of the ServiceNow Common Service Data Model (CSDM).
  • Actively involved in designing and lifecycle management of digital products and services.

LeadershipProject ManagementAgileProduct ManagementSCRUMProject CoordinationJiraProduct OperationsCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-20
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🔥 Sr Manager, Maintenance Sales
Posted 2024-11-20

📍 United States of America

🔍 Elevator and escalator manufacturing, installation, and service

  • Bachelor’s degree required.
  • 5+ years of sales experience required.
  • Ability to work in a highly team-oriented and dynamic environment.
  • Strong presentation, written, and verbal communication skills.
  • Self-motivated with the ability to manage multiple projects.
  • Comfortable in a technical environment utilizing Microsoft-based software.
  • Strong leadership, goal-oriented, and time management skills.

  • Oversee overall sales strategy including integration of sales growth and market share objectives for assigned branches.
  • Refine existing programs and develop and lead new ones.
  • Work collaboratively with the senior leadership team and local operations leaders to identify and help execute strategic goals and objectives.
  • Nurture relationships with existing key customers and help develop new ones.
  • Coaching, training, and developing sales associates in all areas of the business.
  • Develop and manage relationships with Operating Area leadership.

LeadershipStrategyCommunication SkillsOrganizational skillsTime ManagementCoaching

Posted 2024-11-20
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🔥 Technical Software Product Support Engineer
Posted 2024-10-26

📍 United States of America

🔍 Elevator and escalator manufacturing, installation, and service

  • BS or BA degree in Computer Science, Management and Information Systems, or other relevant degree.
  • 8+ years of experience, including remote technical support experience.
  • Understanding of networking fundamentals including network security, firewalls, L2/L3, VLANs, VPNs, and proxies.
  • Basic understanding of cybersecurity requirements.
  • Strong communication skills with various organizational levels.
  • Familiarity with databases, web servers, mobile applications, UI/UX, and integration.
  • Strong technical root cause analysis capabilities.
  • Ability to navigate in a Linux environment.
  • Customer-focused with a collaborative approach.

  • Communicate and consult with customers to derive their requirements.
  • Represent the technical capabilities of Otis products to customers.
  • Identify industry trends and drive strategy with Product Management.
  • Interface with the Otis cyber organization.
  • Review and respond to customer specifications and surveys.
  • Provide technical support during networking rules implementation for Otis digital products.
  • Develop and define tools for troubleshooting networking issues.
  • Create and administer product certificates.
  • Collaborate with engineering on connectivity and subscription solutions.
  • Plan and deploy over-the-air updates to supported digital products.
  • Develop custom networking solutions for major projects.
  • Perform technical root cause analysis of field issues.

AgileIoTProduct ManagementProduct DevelopmentStrategyAzure

Posted 2024-10-26
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🔥 Technical Software Product Support Engineer
Posted 2024-10-26

📍 United States of America

🔍 Elevator and escalator manufacturing, installation, and service

  • BS or BA degree in Computer Science, Management and Information Systems, or other relevant degree.
  • 8+ years of experience, including remote technical support experience.
  • Understanding of networking fundamentals including network security, firewalls, VLANs, and VPNs.
  • Familiarity with databases, web servers, mobile applications, UI/UX, and integration.
  • Strong technical root cause analysis capabilities.
  • Ability to navigate in a Linux environment.
  • Comfortable communicating with all levels of the organization.

  • Communicate and consult with customers to derive their requirements.
  • Represent the technical capabilities of Otis products to the customer.
  • Identify industry trends and drive strategy with Product Management.
  • Interface with the Otis cyber organization.
  • Provide technical support during implementation of networking rules.
  • Develop tools to troubleshoot and support networking issues.
  • Create and administer product certificates.
  • Collaborate with engineering on connectivity and subscription solutions.
  • Plan and deploy over-the-air updates to digital products.
  • Develop custom networking solutions for high-priority customers.
  • Perform technical root cause analysis of field issues.

AgileIoTProduct ManagementProduct DevelopmentStrategyAzure

Posted 2024-10-26
Apply