Network Engineer

Posted 2024-11-19

📍 Location: United States

💸 Salary: 75000 - 150000 USD per year

🔍 Industry: IT services

🏢 Company: Apogee, A Boldyn Networks Company

🪄 Skills: CiscoCommunication SkillsCollaborationProblem SolvingCustomer serviceLinuxAttention to detailWritten communicationDocumentation

Requirements:

Solid background in supporting large Campus/Enterprise networks.
Customer service mindset.
Ability to support diverse customers, including non-technical users.
Technical aptitude to apply knowledge to both simple and complex issues.
Commitment to self-improvement and continuous development.
Strong communication skills for team collaboration.

Responsibilities:

Resolve simple to complex network outages and service interruptions with little supervision.
Provide timely and accurate ticket updates to appropriate stakeholders.
Provide end to end network documentation.
Follow MAC procedures and other department SOPs.
Liaison between engineering group and client staff – both technical and non-technical personnel.
Develop and apply testing and troubleshooting plans.
Manage and test ILEC/CLEC circuit cut-over and upgrades.
May require performing onsite surveys for both wired and wireless access.
Physical installation of core network components (racking and stacking), configure, turn-up and testing.
Work in a group/team setting.

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