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Customer Support Specialist

Posted 3 months agoInactiveViewed

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💎 Seniority level: Junior, 1-3 years

📍 Location: United States, MT, PT

🔍 Industry: SaaS, foodservice technology

🏢 Company: MealSuite👥 51-100HospitalSoftware

🗣️ Languages: English

⏳ Experience: 1-3 years

🪄 Skills: Problem SolvingCustomer serviceCritical thinking

Requirements:
  • 1-3 years of experience in a customer service support role, preferably in a contact center environment.
  • Background in nutrition/dietetics or healthcare foodservice.
  • Customer-centric attitude and excellent relationship-building skills.
  • Strong analytical and problem-solving skills.
  • Good verbal and written communication skills.
  • Ability to manage time and prioritize tasks.
  • Willingness to occasionally travel with valid passport.
  • Thrives in an agile, collaborative environment.
Responsibilities:
  • Field support calls, chat, email, and other communications from users with software or hardware inquiries.
  • Track assigned support tickets.
  • Solve problems using knowledge of systems, hardware, and procedures.
  • Guide users through diagnostic/troubleshooting processes.
  • Consult user guides and manuals to answer inquiries.
  • Report system defects to the product team.
  • Participate in system and hardware testing.
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