Technical Support Engineer

Posted 2024-11-07

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💎 Seniority level: Demonstrated experience in a technical support role

📍 Location: Seattle, Washington, United States

💸 Salary: 125000 - 160000 USD per year

🔍 Industry: Blockchain

🏢 Company: Eigen Labs

🗣️ Languages: English

⏳ Experience: Demonstrated experience in a technical support role

🪄 Skills: Problem Solving

Requirements:

Demonstrated experience in a technical support role, with expertise in diagnosing blockchain-related issues.
Strong knowledge of blockchain concepts relevant to validators and decentralized applications.
Experience with Etherscan and dApp diagnostics.
Familiarity with frontend development and troubleshooting using tools like curl and browser consoles.
Experience deploying and maintaining technical environments built with Rust, NodeJS, Foundry, Anvil Docker, Typescript, and/or Solidity.
Proactive problem-solving abilities with a customer-first approach.
Excellent communication skills with experience in providing high-touch support.

Responsibilities:

Diagnose and troubleshoot issues across Eigen Layer, Etherscan, and dApps.
Provide specialized support for Native Restakers, troubleshooting validator-related issues.
Apply frontend troubleshooting skills to identify root causes using tools like Curl and browser consoles.
Proactively manage customer relationships through regular check-ins and timely issue resolution.
Utilize and update documentation for streamlined support processes.
Manage tickets/requests via Linear, Discord, Intercom, and Telegram.

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Technical Support Engineer

Requirements:

Responsibilities:

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