ApplySenior Technical Support Engineer (Remote)
Posted 2 months agoViewed
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💎 Seniority level: Senior
📍 Location: United States
🔍 Industry: Secure collaboration and workflow automation
🗣️ Languages: English
🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationTechnical support
Requirements:
- Strong technical background.
- Experience managing support tickets via Zendesk.
Responsibilities:
- Support our growing number of US Federal and Government customers.
- Manage and resolve support tickets efficiently via Zendesk.
- Provide top-tier technical support to ensure customer satisfaction.
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