Senior Technical Support Engineer (Remote)

Posted 2024-11-14

💎 Seniority level: Senior

📍 Location: United States

🔍 Industry: Secure collaboration and workflow automation

🗣️ Languages: English

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:

Strong technical background.
Experience managing support tickets via Zendesk.

Responsibilities:

Support our growing number of US Federal and Government customers.
Manage and resolve support tickets efficiently via Zendesk.
Provide top-tier technical support to ensure customer satisfaction.

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